| Position | Manager, Renewal Analytics and Insights |
| Posted | 24 Feb 2026 |
| Expired | 26 Mar 2026 |
| Company | Genesys |
| Location | California | US |
| Job Type | Full Time |
Latest job information from Genesys for the position of Manager, Renewal Analytics and Insights. If the Manager, Renewal Analytics and Insights vacancy in California matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job SummaryThe Manager, Renewal Analytics & Insights delivers actionable operational intelligence that improves renewal execution, predictability, and retention outcomes across the business. This role owns renewal operational KPIs, insights, and predictive analytics, and partners closely with Finance to align execution drivers with financial performance metrics such as Gross Revenue Retention and Net Revenue Retention. Sitting at the intersection of data, process, and execution, this leader translates customer signals, workflow performance, and deal dynamics into insights that help regional renewal teams prioritize effectively, mitigate risk earlier, and scale renewals efficiently. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, and this role plays a critical part in enabling durable customer and revenue success.
Key ResponsibilitiesGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
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Equal OpportunityGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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