Latest job information from The Staff Pad for the position of Practice Manager - Access & Experience. If the Practice Manager - Access & Experience vacancy in Helena matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Practice Manager - Access & Experience Location: Helena, MT Overview
The Staff Pad has partnered with a hospital in Helena, Montana to recruit a Practice Manager - Access & Experience. This role leads patient access and experience operations across the medical group, overseeing a team of 60 patient access, referral, and call center staff. The position ensures easy access to care, seamless scheduling and registration, and a consistently positive patient experience across phone, online, and in-person channels.
Key Responsibilities
Lead, coach, and develop patient access and referral teams
Ensure timely scheduling, accurate registration, and insurance verification
Improve access metrics (call response, referral-to-appointment time, patient retention)
Monitor patient experience feedback and resolve escalations
Maintain HIPAA compliance and operational standards
Prepare performance reports and manage access technology and workflows
Collaborate with medical group and clinical leadership
Qualifications
Bachelor's degree in healthcare, business, or related field (Master's preferred)
Experience leading teams in healthcare, patient access, or customer experience
Strong coaching, communication, and change leadership skills
Proficiency with reporting systems and administrative software
Success Metrics
Patient access and scheduling efficiency
Patient satisfaction and retention
Team engagement and retention
Registration accuracy and insurance verification performance
PandoLogic. Category:Healthcare,
Job Info:
Company: The Staff Pad
Position: Practice Manager - Access & Experience
Work Location: Helena
Country: US
How to Submit an Application:
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