PAC Team Lead/Supervisor at Advanced Management USA LLC

• Supervise daily PAC team performance and productivity.
• Monitor call volume, scheduling targets, actions, and dashboard metrics.
• Provide real-time coaching based on call audits and KPI tracking.
• Escalate operational concerns to the PAC Manager.
• Ensure adherence to workflows, scripts, and compliance standards.

• Lead structured onboarding and training for new PAC Reps.
• Conduct system training including Caretracker, EMRs, scheduling workflows, and compliance protocols.
• Perform call monitoring and shadowing sessions.
• Assess competency before independent workload assignment.
• Provide reinforcement training for underperforming team members.

• Conduct call audits to ensure HIPAA compliance and quality standards.
• Ensure proper documentation within EMRs and internal systems.
• Maintain high confidentiality standards.

• Mentor and support PAC team members.
• Promote engagement, teamwork, and accountability.
• Assist in performance documentation and feedback processes.

• Minimum 2 years experience in a healthcare or medical call center environment.
• Prior lead, trainer, or supervisory experience preferred.
• Strong knowledge of EMR systems and call monitoring tools.
• Excellent communication and coaching skills.
• Strong analytical and problem-solving ability.
• High level of professionalism and confidentiality awareness.

• Competitive salary.
• Paid Time Off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Stock option eligibility.
• Tuition reimbursement.
• Professional development opportunities.
• Growth pathways within a rapidly expanding organization.

Salary Range: $52,000 to $62,000 annually. Final compensation based on experience, leadership background, and call center performance expertise.

Advanced Management, USA is an Equal Opportunity Employer.

Job Info:

• Company: Advanced Management USA LLC
• Position: PAC Team Lead/Supervisor
• Work Location: West Palm Beach
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information PAC Team Lead/Supervisor at the office West Palm Beach above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.