Fulfillment Operations Agent at LoadUp Technologies

Job Description:

Latest job information from LoadUp Technologies for the position of Fulfillment Operations Agent. If the Fulfillment Operations Agent vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at LoadUp Technologies for the position of Fulfillment Operations Agent below matches your qualifications.

WHO WE ARE

LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.
We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

ABOUT THE ROLE

LoadUp is seeking a highly organized and proactive Fulfillment Operations Specialist to join our Fulfillment Operations team. In this role, you’ll ensure real-time, on-time order fulfillment by coordinating directly with our network of independent service providers (“Loaders”). You’ll manage job logistics, provide critical support to Loaders in the field, and handle escalations with urgency and professionalism.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems on the fly, and wants to make an immediate impact on the success of a growing tech-enabled platform.

WHAT YOU'LL DO

• Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion.
• Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity.
• Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience.
• Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders.
• Escalate urgent issues to senior team members while taking quick action to minimize disruptions.
• Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks.
• Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders.
• Document and report recurring issues Loaders face, contributing insights to improve the platform experience.
• Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards.

WHAT SETS YOU APART

• 1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment.
• Remote weekend availability is preferred.
• Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities.
• Excellent verbal and written communication, especially in high-pressure situations.
• Confidence in making quick decisions based on standard policies or judgment calls.
• Proficiency with CRM, dispatching platforms, or support ticket systems is preferred.
• Bilingual proficiency (Spanish/English or other languages) is highly valued.

WHAT YOU CAN EXPECT

At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.

• Competitive Compensation with Monthly Bonus Opportunities - Earn a competitive salary that rewards results and team impact.
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
• Employee Recognition Program – Get rewarded and celebrated for your contributions.
• Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
• Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
• Growth with Purpose – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

Job Info:

• Company: LoadUp Technologies
• Position: Fulfillment Operations Agent
• Work Location: United States
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Fulfillment Operations Agent at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.