| Position | Customer Success Manager, Enterprise |
| Posted | 14 Jan 2026 |
| Expired | 13 Feb 2026 |
| Company | Fourth |
| Location | United States | US |
| Job Type | Full Time |
Latest job information from Fourth for the position of Customer Success Manager, Enterprise. If the Customer Success Manager, Enterprise vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
Interested in joining our smart, fun, and talented team?
Position Overview
Fourth is seeking a Customer Success Manager - Enterprise to report to our Senior Manager of the Customer Success Team. The objectives are to maximize customer retention and success while driving operational excellence to ensure that your portfolio of customers are realizing the full value of their investment throughout the customer life cycle. This role requires working alongside Sales, Product, Professional Services, and Senior Management to constantly represent the voice of the customer and to drive the highest possible return on investment. Key focus areas will include revenue retention, revenue expansion through renewals and lead generation and execution of business reviews with C-level presence.
As a SaaS company, Fourth is looking for a candidate that can connect with and understand our customer’s needs and create effective growth and retention strategies that can scale across a portfolio of accounts. You will be responsible for ensuring customers are getting the most value out of the product(s) with widespread adoption. In addition, you will develop strong customer relationships with C-level contacts, serve as a customer advocate, identify upsell opportunities that align with the customer needs, facilitate problem resolution between customer and company technical support, and be knowledgeable about the product and able to assist in training.
In this role you will have responsibility for owning a portfolio of accounts, retaining, and growing the revenue from these accounts via contract renewals and lead generation. The essential qualities for success in this role include entrepreneurial disposition, self-starter, tenacious, organized, focused, responsible, and accountable.
The Role. . .
The Ideal Candidate. . .
Fourth Benefits
Unlimited PTO!
Medical, Dental, Vision Insurance!
401k Match!
Parental Leave
Laptop and equipment.
Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA
Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
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