Guest Services Representative I at Baptist Health

Position	Guest Services Representative I
Posted	05 May 2026
Expired	04 Jun 2026
Company	Baptist Health
Location	Richmond \| US
Job Type	Full Time

Job Description:

Latest job information from Baptist Health for the position of Guest Services Representative I. If the Guest Services Representative I vacancy in Richmond matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Baptist Health for the position of Guest Services Representative I below matches your qualifications.

Summary
The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk-up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned.
Job Description:
Job Title: Guest Services Representative I
Full Time 1st Shift - 40 hours per week.
Job Summary:
The Guest Services position has the responsibility to assist and/or direct patients/visitors entering the facility and to provide information to walk-up visitors/patients in a courteous and professional manner. Assist and escort patients in wheelchairs. Assist with PBX/Switchboard duties as assigned. Must be able to recognize signs of potential issues within patients and/or family members.
Job Description:

Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
Greet visitors in a professional and courteous manner.
Consistently ensure positive customer interactions
- Manages difficult or emotional individual situations
- Responds promptly to individual needs
- Responds to requests for service and assistance
- Fulfills commitments to individuals

Requirements:

High school diploma or equivalent
One year customer service experience
Comfortable using common computer applications

Benefits: Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)

Health, Vision, Dental and Pet Insurance

Life Insurance

Short Term and Long-Term Disability and Life Insurance

Identity Theft Protection

Tuition Reimbursement up to $6,000 annually

Company paid Maternity and Paternity Leave

5 days of Paid Time Off available upon hire

Bereavement Leave (includes pets)

PTO Sell Back Program

Compassionate Leave Sharing Program (PTO Donation)

Employee Support Fund, for employees in need of emergency financial support

Retirement with Company Match

Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.

Job Info:

Company: Baptist Health
Position: Guest Services Representative I
Work Location: Richmond
Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Guest Services Representative I at the office Richmond above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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