MIS - Help Desk Technician at CBX Global

Job Description:

Latest job information from CBX Global for the position of MIS - Help Desk Technician. If the MIS - Help Desk Technician vacancy in San Antonio matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at CBX Global for the position of MIS - Help Desk Technician below matches your qualifications.

Job Description

Description:

• Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

• Performs intake activities related to the support of end-users.
• Documents problems they are experiencing and gathers information necessary for problem resolution.
• Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
• Follows established methodologies or procedures to determine end-user problems and provide a solution.
• May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
• Escalates complex, non-routine issues to more experienced teammates.
• Works within standard guidelines. Makes decisions within guidelines.
• Work environment is normally in an office setting

Minimum Requirements:

• High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
• Hand on Experience on Windows PC environment
• Must be fluent in English and Spanish languages
• Reliable personal transportation required

Preferred Requirements:

• Associate's or technical degree and 3 years of work experience in IT
• Customer service experience
• Knowledge of the following
  • Windows Servers 2012, 2016, 2019
  • Microsoft Active Directory
  • Basic networking protocols
  • Physical cables patching knowledge - Phone and LAN cables
  • CCTV
  • VoIP

Job Info:

• Company: CBX Global
• Position: MIS - Help Desk Technician
• Work Location: San Antonio
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information MIS - Help Desk Technician at the office San Antonio above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.