Member Services Representatives I

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Usf Fed Cred Union with the position of Member Services Representatives I - Usf Fed Cred Union which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Member Services Representatives I - Usf Fed Cred Union below matches your qualifications. Good Luck: D

** Bi-lingual Preferred**

When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our Members financial journey.
• Has been recognized with awards such as the “Sterling Governors Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

Whats in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary:

Under the general direction and supervision of the Assistant Member Service Manager, this position will be responsible for identifying members financial needs and providing the best financial solutions. The Member Services Representative I will handle member interactions through various channels like phone, email, or chat, by addressing inquiries, resolving complaints, providing information about products and services, and ensuring a positive member experience; following set guidelines to efficiently manage high call volumes.

Essential Functions Include:

• Assists members and potential members with credit union general inquiries regarding accounts, online banking, products, and services. Ensures member authentication and confidentiality. Handles a broad variety of member transactions with accuracy while providing exceptional member experience.
• Updating member information, accessing account details, and managing account changes.
• Routing complex issues to appropriate departments or specialists when necessary.
• Meet or exceed sales goals by identifying potential sales opportunities and upselling products or services when relevant. This includes making recommendations and cross-selling additional products and services, including core account products, checking, money market, certificates, loan products, e-services, referrals etc. that deepen member relationships.
• Meeting call handling metrics and maintaining high member satisfaction levels.
• Performs other duties as assigned.

Reports to:

Assistant Member Services Manager

Manages:

This role does not have supervisory responsibilities.

Required Competencies:

Excellent Time Management, Analytical and Organizational Skills, Collaboration, Passion, Innovation

Required Education and Experience:

• High School diploma or equivalent.

• At least 1 year of related experience.
• Banking/financial industry experience preferred.

Additional Skills:

• A friendly, courteous, and professional attitude.
• Excellent spoken, written, and visual communication and presentation skills.
• Ability to multi-task with excellent organizational and project management skills.
• Working knowledge of MS Office (Word, Excel, PowerPoint).
• Must be team player, self-starter, highly motivated and self-confident with the ability to work collaboratively and independently.
• Demonstrated strong organizational skills and exceptional attention to detail.
• Must enjoy working with the public and be able to effectively deal with people under adverse and stressful conditions.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment:

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full-Time/40 hours per week

Classification:

Non-exempt

Other Duties:

Please not this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us:

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each members financial journey.

Our mission is to deliver financial solutions to improve members lives.

Information :

• Company : Usf Fed Cred Union
• Position : Member Services Representatives I
• Location : Orlando, FL
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Member Services Representatives I job info - Usf Fed Cred Union Orlando, FL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Member Services Representatives I job info - Usf Fed Cred Union Orlando, FL in 2025-01-22 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.