Customer Support Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Sage with the position of Customer Support Specialist - Sage which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Specialist - Sage below matches your qualifications. Good Luck: D

Job Description

Youre a learner. Youre a listener. Youre a solutions-provider. You will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Lets skip to the good part. Whats in it for you? You will be communicating with customers via live chat, email, and screen share support by handling inquiries, and troubleshooting technical product-related issues. You will be articulating our products solution, its practical use, and how it fulfills our customers business requirements. Do you have experience Troubleshooting and replicating customer reported issues? If not, dont worry. We will train you! This is a hybrid role - 3 days per week in our Austin office.

Key Responsibilities

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You will be participating in 100+ support tickets per month

You will support screen share calls on an as-needed basis

Documenting discoveries with clear reproduction steps and analysis for internal review

Documenting and updating customer records based on interactions

Providing input to the strategy for ensuring great customer outcomes

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Experience in a customer facing role (technical, phone-base preferred)

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Experience with ecommerce platforms such as Shopify, Amazon etc.

Inventory management workflow

Technical experience with SaaS platforms

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Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on demand career development options and ongoing training offerings

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Who is Sage:

https://www.sage.com/en-us/company/about-sage/

Life at Sage:

https://www.sage.com/en-us/company/careers/

Our Values & Behaviors:

https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference:

https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business:

https://www.sage.com/en-us/products/ #LI-EP1

Function

Customer Operations

Country

United States

Office Location

Austin

Work Place type

Hybrid

Advert

Working at Sage means youre supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

Information :

• Company : Sage
• Position : Customer Support Specialist
• Location : Hybrid work in Austin, TX
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Specialist job info - Sage Hybrid work in Austin, TX above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Specialist job info - Sage Hybrid work in Austin, TX in 2025-01-22 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.