Library Technician I - Passport Services (Freeman Branch Library)

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Library Technician I - Passport Services (Freeman Branch Library) - Harris County below matches your qualifications. Good Luck: D

Position Description Harris County Public Library (HCPL) - History What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems. In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program. HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace—its where individuals can grow, inspire, and contribute to meaningful change. What you will do at Harris County Public Library This position is responsible for processing U.S. applications. Reviews passport applicant information, ensures applications are completed and submitted correctly and in a timely fashion, answers questions about passport applications, and follows up on problem applications as needed. Keeps internal and external records of passport applications and activities, following all regulations and requirements established by Harris County Public Library and the federal government. Demonstrate knowledge of all library operations and deliver exceptional customer service experience. Duties and Responsibilities:

• Accepts and processes U.S. passport applications.
• Verify application for proper completion, presentation of documentary evidence of birth in the United States or naturalization, and record the evidence submitted for proof of identity.
• Confirms the submission of necessary supporting materials
• Collects fees; prepares transmittal forms and envelopes for mail
• Prepares cash and credit card receipts documentation.
• Stays up-to-date on passport application procedures
• Answers informational and directional questions about passport applications
• Addresses and resolves issues or problems related to passports.
• Performs passport desk opening and closing procedures and participates in general library opening and closing procedures.
• Maintains records per the librarys and the U.S. governments retention policies, passport files, and supplies.
• Tracks, compiles, and submits passport statistics.
• Maintains supply of passport-related printed materials for public distribution.
• Provide circulation services tasks and support programs
• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Basic reference service in the library and during outreach events
• Attend staff meetings and activities and actively serve on committees
• Other duties as assigned

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. At its discretion, management may assign or reassign duties and responsibilities to this job at any time. Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements

Education:

• High School diploma or GED equivalency

Experience:

• One (1) year of customer service experience

Legal Requirements:

• Must meet the listed below U.S. Department of State Bureau of Consular Affairs requirements to perform Passport Application Agent duties:
• Are at least 18 years of age
• Are U.S. citizens or U.S. nationals
• Are permanent full-time or part-time employees (not temporary, contractual, ad hoc, or volunteer)
• Are not on parole or probation related to any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust)
• Are not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude
• Are free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude

Additional Requirements:

• Unofficial copies of transcripts are required along with the application
• Available and reliable transportation for work-related duties.

Knowledge, Skills and Abilities:

• Knowledge of administrative and clerical procedures and systems
• Ability to make judgments and decision-making skills.
• Ability to apply critical thinking skills such as logic and inductive or deductive reasoning to analyze problems, identify alternative solutions, and implement plans supporting goals.
• Time management skills, including the ability to manage the time of others.
• Knowledge of standard practices for providing customer services in libraries.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process

NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual (preferred)

General Information Position Type and Typical Hours of Work:

• Full-Time | Regular
• Typical shifts are Day, Evening, Nights, Weekends, etc.

Salary:

• $16.76 Per Hour
• Paid Biweekly

Work Location:

• Freeman Branch Library - 16616 Diana Ln, Houston, TX 77062

Work Environment & Physical Demands:

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.
• Some duties would require the ability to lift up to 20 pounds and bending and standing for periods at a time.

Reporting Relationships:

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
• Supervises Positions: None

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan. The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-term disability
• Employee Assistance Program
• Ten (10) days of vacation each year for the first five (5) years of service
  • Accrual rates increase based on years of service
• Eleven (11) County-observed holidays and one (1) floating holiday
• Professional development opportunities
• Dependent Care Reimbursement Plan
• Healthcare Reimbursement Account
• 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

• Retirement Pension (TCDRS)
• Flexible schedule (varies by department)
• Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed. For plan details, visit the Harris County benefits website: https://benefitsathctx.com/

Information :

• Company : Harris County
• Position : Library Technician I - Passport Services (Freeman Branch Library)
• Location : Houston, TX
• Country : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Library Technician I - Passport Services (Freeman Branch Library) job info - Harris County Houston, TX above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Library Technician I - Passport Services (Freeman Branch Library) job info - Harris County Houston, TX in 2025-02-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.