Operations Assistant

Reports to: Director of Partner Services

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary:

• This is a non-exempt full-time (Hourly) Operations Assistant position. You will review and update support documents in Salesforce and communicate with program clients. This position will assist the Operations Manager, and requires attention to detail, heavy database work, and excellent customer service skills.
• The work environment is fast paced, and service driven, with a successful candidate possessing the ability to learn quickly and to be very flexible with changing business needs. The position requires customer service support with heavy phone and computer usage.

Duties and Responsibilities:

Support the Operations team in daily duties which include:

• Receiving and handling a high volume of incoming calls and emails from program participants and clients.
• Problem solving urgent and/or escalated issues.
• Maintain accurate documentation and client tracking in Salesforce.
• Review program applications and required documents for accuracy.
• Communicate and provide support and training to international offices around the world.
• Review and troubleshoot any technical issues and send to IT for additional follow-up if needed.
• Assist with financial invoicing with clients and international offices.
• Attend weekly virtual meetings with department teams.
• Other duties as assigned by the Operations Manager.

Required Experience:

• Handling high volume of emails and phone calls.
• Previous experience in a customer service environment.
• Previous experience in a cultural exchange program preferred, but not required. Multilingual skills are a plus.
• Bachelors degree or equivalent experience.
• Proficiency in Excel (i.e., Pivot Tables) and Word (i.e., Mail Merge), Power Point, Outlook.
• Proficiency/Experience in data entry.
• Excellent writing skills as depicted in your cover letter.
• Previous experience working remotely, from home-based office.

Knowledge, Skills, and Attributes:

• Ability to work in a team environment.
• Strong attention to detail.
• Previous call center or phone customer service experience.
• Strong web-based technology and problem-solving skills.
• Ability to meet strict deadlines daily and communicate effectively.
• Familiarity with a CRM systems (i.e. HubSpot or Salesforce) a plus

Candidates living in the San Francisco Bay Area will work a hybrid schedule with 2 days worked weekly at our San Francisco HQ office. (Hybrid schedule maybe subject to change).

Hours: Average of 40 hours per week. The majority of shifts take place between 8:30am - 5:00pm Monday- Friday.

Preferred Start Date: April 1 - April 15

Pay: $18.00-$24.00 per hour, commensurate with experience

Intrax Pay Transparency Statement

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance

No phone calls, please. Thank you.

Intrax is an Equal Opportunity Employer, offering a supportive and friendly, yet fast-paced environment.

Information :

• Company : Intrax Inc.
• Position : Operations Assistant
• Location : San Francisco, CA
• Country : US