Services Engagement Manager - Quality Cloud

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, enabling you to thrive in your preferred environment.

The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success, representing the entire value proposition and effort behind a Quality Cloud Implementation. This critical role ensures successful implementation and is integral to the sales cycle and project delivery, acting as a solution expert in close collaboration with the Veeva Sales and Services Teams.

Ideal candidates will have a passion for Software Implementation and expertise in Life Sciences Quality Sales, structuring the right solution, setting appropriate expectations, and defining project scope, staffing, timelines, and costs. RFx responses, proposals, and Statements of Work (SOW) are key deliverables, along with potential implementation partner recommendations and strategic team alignment before project initiation.

This is a remote, full-time, permanent role with no specific work location requirement, provided you are near an airport and able to meet future travel needs.

Veeva Systems does not anticipate providing sponsorship for employment visas (e.g., H-1B, OPT).

• Utilize your Life Sciences experience and Veeva product knowledge to structure implementation approaches, set expectations, and define project scope, staffing, timelines, and costs.
• Develop and deliver proposals and Statements of Work for Quality implementations and consulting services.
• Align with customers and internal stakeholders to set realistic expectations for long-term success.
• Coordinate with the partner ecosystem for awareness and alignment.
• Position Managed Services support, training, and other solutions to ensure a successful customer experience.
• Travel estimate: Less than 25%.

• Experience in Life Sciences and/or Quality, especially in Document Management, GxP Training, Quality Event Management, Validation Management, or LIMS.
• Ability to work closely with Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies and establish success metrics.
• Proven track record of meeting or exceeding sales quotas.
• Excellent written and verbal communication skills, with an executive presence and facilitation experience.
• Negotiation skills with stakeholders at all levels, including executives.
• At least 5 years of experience delivering consulting services, including selling those services.
• Willingness to travel up to 25%.

• Experience with cloud-based solutions.
• Knowledge of compliance and validation standards in Life Sciences.
• Proven success in selling services.
• Additional benefits include medical, dental, vision, life insurance, flexible PTO, paid holidays, and charitable giving programs.

• Base salary: $85,000 - $170,000, depending on experience and location.
• Additional compensation options may include bonuses and stock.

Headquartered in the San Francisco Bay Area, Veeva operates in over 15 countries worldwide.

Veeva is an equal opportunity employer. Consideration for employment is without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, marital status, pregnancy, veteran status, genetic information, political affiliation, or other protected characteristics. For accommodations, contact ***************@veeva.com.

Work Anywhere allows you to work in an office or from home, focusing on productivity and flexibility. Core hours ensure availability for meetings and collaboration. Our offices serve as hubs for social interaction and idea exchange, with regional hubs in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. Customer-facing roles involve proximity to or travel to clients.

Relocations within a country do not affect salary, providing stability and clarity for employees and their families.

As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, focusing on making industries more productive and creating quality employment opportunities.

Veeva became the first public company to convert to a PBC in February 2021, emphasizing our commitment to societal and community interests, alongside profit.

Information :

• Company : Veeva Systems, Inc.
• Position : Services Engagement Manager - Quality Cloud
• Location : San Francisco, CA
• Country : US