Information Technology Support Specialist at Talent HRizon

Job Description:

Latest job information from Talent HRizon for the position of Information Technology Support Specialist. If the Information Technology Support Specialist vacancy in North Carolina matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Talent HRizon for the position of Information Technology Support Specialist below matches your qualifications.

We are seeking a proactive and technically skilledOnsite IT Support Specialistto support our client's shop floor operations. This role is critical in ensuring smooth day-to-day functionality of their hardware and application systems. You will be the primary onsite contact for troubleshooting hardware issues and providing desktop support, while collaborating remotely with our lead developer and contracted IT team for backend and application-related issues.

ROLES AND RESPONSIBILITIES:

Hardware Support

• Troubleshoot, maintain, and service shop floor hardware including label printers, tablets, and barcode scanners.
• Ensure all devices are operational and minimize downtime on the shop floor.

Application Support

• Act as the onsite liaison for our custom IMS (Inventory Management System) application.
• When backend errors occur, work with the remote developer to diagnose and resolve issues.
• Perform basic application troubleshooting and escalate complex issues as needed.

Desktop & Network Support

• Provide day-to-day desktop support for onsite employees, including:
• PC troubleshooting and maintenance.
• VPN connectivity support.
• Coordination with the contracted IT team for advanced network or infrastructure issues.

Documentation & Communication

• Maintain clear records of issues, resolutions, and hardware inventory.
• Communicate effectively with remote teams and onsite staff to ensure timely resolution of problems.

Qualifications

Required Skills & Experience

• 2+ years of experience in IT support, desktop support, or a similar role.
• Strong troubleshooting skills for hardware (printers, scanners, tablets) and Windows-based PCs.
• Familiarity with VPN setup and troubleshooting.
• Excellent communication skills for remote collaboration.

Preferred Skills

• Experience with Zebra printers and barcode scanning devices.
• Basic understanding of web-based applications and backend error troubleshooting.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience with Microsoft and Office365 applications including PowerApps, PowerAutomate, Sharepoint.
• Willingness to learn new skillsets, applications and processes.

Job Info:

• Company: Talent HRizon
• Position: Information Technology Support Specialist
• Work Location: North Carolina
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Information Technology Support Specialist at the office North Carolina above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.