Latest job information from Intermountain Health for the position of Addiction Medicine Physician. If the Addiction Medicine Physician vacancy in Murray matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Intermountain Health for the position of Addiction Medicine Physician below matches your qualifications.
Job Description:
The Physicians Answering Service Specialist provides an essential 24-hour service, 365 days a year by taking incoming calls from patients and using critical thinking skills to determine a call's disposition. We follow established processes and detailed instructions for almost 1300 providers who are scheduled to be available in the event a patient requires immediate assistance. This role is responsible to provide patients with the highest level of customer service in a respectful, compassionate, and caring fashion.
We are a 24/7 department, so shifts are at any time (Nights, weekends, holidays, etc). May be three 8-hour shifts or some 4-hour shifts dependent on business need.
This is a PRN position
Working independently and as part of a team, this position provides a variety of clerical and specialized administrative functions for the Physicians Answering Service. The Physicians Answering Service Specialist is a patient focused role that requires excellent customer service and critical thinking skills, the ability to manage sensitive and complicated patient concerns, and appropriately respond to various requests to determine the best course of action. At times, there may be a need for the Specialist to defuse or de-escalate circumstances when receiving calls from patients in crisis or illness. The Physicians Answering Service Specialist maintains a complete knowledge of system wide program procedures and logistics associated with the assigned role across multiple offices.
The primary responsibilities include: answering inbound and outbound calls and screening callers using both scripted and non-scripted guidelines and as needed, collaborating with other team members to discuss best course of action on calls in order to make an informed assessment of services needed. Triaging and effectively managing incoming calls for urgency, intensity and service request. Supporting the patient or caller in the moment and efficiently directs calls to the appropriate on-call resource. Simultaneously manage telephone and computer systems to quickly address caller concerns or requests. Dispatching accurate demographics and patient concerns to the on-call provider or nurse. Documenting the incoming call information with a specific software platform and creating an outstanding customer experience as the first point of contact after hours with the patient.
Minimum Qualifications
Basic computer knowledge, strong typing, customer service, and telephone skills
Familiarity with basic medical terminology or the ability to learn and understand basic medical terminology
Demonstratable organizational, prioritization, multi-tasking, and communication skills
Demonstratable interpersonal skills to include functioning as part of a team
Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism
Critical thinking and problem-solving skills
Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills
Preferred Qualifications
Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities.
Location:
Valley Center Tower
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.54 - $28.24
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Job Info:
Company: Intermountain Health
Position: Addiction Medicine Physician
Work Location: Murray
Country: US
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Addiction Medicine Physician at the office Murray above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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