| Position | Apple Support Engineer |
| Posted | 2025 October 07 |
| Expired | 2025 November 06 |
| Company | Eteam |
| Location | Sunnyvale, CA | US |
| Job Type | Full Time |
Latest Job Information from Company Eteam as position Apple Support Engineer. If Job Vacancy Apple Support Engineer in Sunnyvale, CA matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Eteam as the position Apple Support Engineer below matches your qualifications.
Detailed job description - Skill Set and Responsibilities:Provide technical support to employees and contractors in person
Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
Diagnose and troubleshoot technical issues according to client expectations
Document issues, troubleshooting steps, and resolutions in ticketing system
Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
Escalate unresolved complex issues to appropriate support teams
Mandatory Skills/Certifications
Apple Certified Macintosh Technician (ACMT)
Apple Certified iOS Technician (ACiT)
Excellent customer service skills
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
Excellent English-language oral and written communication skills
Excellent time management and multi-tasking skills
Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
Ability to maintain composure and customer-service focus in stressful situations
Motivation and ability to work as part of a distributed team
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
Experience troubleshooting macOS and iOS operating systems
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
After reading and understanding the criteria and minimum qualification requirements explained in the job information Apple Support Engineer at the office Sunnyvale, CA above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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