Call Center Rep at Neurology Care

Job Description:

Latest job information from Neurology Care for the position of Call Center Rep. If the Call Center Rep vacancy in Ardmore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Neurology Care for the position of Call Center Rep below matches your qualifications.

Job Description

Job Description

A neurology Call Center Representative is a healthcare-focused customer service role that supports patients, providers, and administrative teams within a neurology practice. Your role is critical in ensuring smooth patient flow, accurate scheduling, and timely communication between patients and providers. This role manages high-volume calls, gathers accurate patient information, and ensures efficient appointment scheduling while delivering excellent patient experience across phone, email, and in-person interactions.

Key Responsibilities:
Patient Communication & Customer Service

• Greet and assist patients and visitors professionally via phone, email, and in person
• Handle high-volume inbound calls, schedule appointments, and respond to general inquiries
• Provide patients with clear information regarding practice policies, appointment requirements, and next steps
• Handle patient complaints professionally, ensuring confidentiality and compliance with HIPAA regulations Support patients in distress and respond appropriately to urgent situations
• Conduct follow-up calls for missed appointments, support patients in distress and respond appropriately to urgent situations

Scheduling & Registration

• Schedule appointments using established provider templates to ensure efficient patient flow
• Create, update, and verify patient records within scheduling and electronic medical record (EMR) systems
• Gather and enter detailed patient information accurately across multiple systems 
• Communicate appointment add-ons, delays, cancellations, and no-shows to leadership
• Maintain efficient registration flow and readiness for clinical staff

 Administrative & Systems Support

• Utilize practice management and EHR systems to manage patient information securely
• Safeguard patient information and always maintain confidentiality
• Manage phone and fax communications and relay messages appropriately
• Maintain electronic and manual filing systems
• Prepare monthly marketing flyers, stamp and mail trifold materials
• Generate reports in support of departmental goals and operational needs
• Maintain supply inventories and communicate needs to the team lead

Qualifications

• Minimum of 1 year of experience in a medical receptionist, call center, or customer service role
• Prior medical call center experience preferred
• Experience with electronic scheduling systems and EMR preferred
• Proficiency with multi-line phone systems and computer-based applications
• Strong organizational skills with exceptional attention to detail 
• Excellent interpersonal and communication skills
• Ability to work independently while following established workflows
• Ability to handle confidential information with discretion and professionalism
• Perform additional administrative duties as assigned

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off
• 401(k) Retirement Plan
• Great Work Environment

 

Job Info:

• Company: Neurology Care
• Position: Call Center Rep
• Work Location: Ardmore
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Rep at the office Ardmore above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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