Call Center Specialist at Redefine Management, LLC

Job Description:

Latest job information from Redefine Management, LLC for the position of Call Center Specialist. If the Call Center Specialist vacancy in Edison matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Redefine Management, LLC for the position of Call Center Specialist below matches your qualifications.

Job Description

At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties.

Redefine Healthcare is looking for a dedicated, full-time Call Center Specialist to join our expanding team of healthcare professionals in our Edison Office, not remote. The Call Center Representative will be responsible for answering incoming calls, scheduling appointments, verifying patient information, and providing excellent customer service to support the needs of patients and providers. We are looking for candidates that are motivated, compassionate and are looking to advance their career in a community that is always growing.

Job Title: Call Center Representative

Pay Rate: $18-20/hour

Hours: 40 hours per week

Job Type: Full-time

Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus

Job Title Duties (not limited to):

• Answer incoming calls promptly and courteously to assist patients and providers
• Schedule patient appointments accurately and efficiently based on provider availability
• Verify and update patient demographics and insurance information in the system
• Provide information to patients regarding office policies, procedures, and services offered
• Handle patient inquiries, concerns, and requests with professionalism and empathy
• Route calls to appropriate departments or staff members as needed
• Document all call interactions and outcomes in the electronic medical record system
• Follow HIPAA guidelines to protect patient privacy and confidentiality at all times
• Participate in ad hoc projects and additional responsibilities as assigned

Minimum Level of Education or Experience Required:

• High school diploma or equivalent required
• Minimum of 1 year of customer service or call center experience preferred
• Previous experience in a healthcare setting is a plus
• Proficiency in Microsoft Office Suite and electronic medical record or scheduling systems
• Excellent communication, interpersonal, and problem-solving skills

Job Info:

• Company: Redefine Management, LLC
• Position: Call Center Specialist
• Work Location: Edison
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Specialist at the office Edison above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.