| Position | Chief Member Experience Officer |
| Posted | 05 Aug 2026 |
| Expired | 04 Sep 2026 |
| Company | Pfcu4me |
| Location | Michigan | US |
| Job Type | Full Time |
Latest job information from Pfcu4me for the position of Chief Member Experience Officer. If the Chief Member Experience Officer vacancy in Michigan matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pfcu4me for the position of Chief Member Experience Officer below matches your qualifications.
Description
Chief Member Experience officerDepartment
Operations
Reports To
EVP
Pay Classification
Salary
FLSA Status
Exempt
SummaryTo assist the credit union in achieving its mission statement, “ PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE,” the Chief Member Experience Officer is responsible for planning, directing, and executing the full scope of the member experience strategy to align with PFCU’s strategic objectives. In this role, the Chief Member Experience Officer will oversee all member-facing departments, including, branch operations, contact center, ITM department, and facility operations to ensure a consistent, member-centric experience through all PFCU delivery channels. Support, model & adhere to PFCU’s Service Standards as outlined in My MARC. This position is REQUIRED to come into the Portland headquarter location twice a week no matter the employees home branch location.
Essential Functions, Duties, & ResponsibilitiesFollows regulatory and policy compliance requirements which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Red Flag and Anti-Money Laundering (AML) Regulations, and other compliance related policies.
ConfidentialityThis position requires maintaining confidentiality with regard to non-public information about our members, employees and the Credit Union. We must protect the confidentiality of member information. Financial transactions are confidential and private. With account access, employees are to handle member information responsibly and confidentially.
SecurityTo ensure the safety and security of all employees, employees must follow all security policies and procedures at all times. Security is the responsibility of all employees.
Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education RequirementsBachelor’s Degree in Management, Business Administration or similar field is preferred. A combination of education and experience will be considered in lieu of Bachelor’s Degree.
Work ExperienceEight to ten years of increasingly responsible experience in the financial industry or similar field, with a minimum of five years of experience in a leadership capacity.
Language SkillsAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, members, and the general public.
Mathematical SkillsAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving concrete variables in standardized and non-standardized situations.
Other Skills & AbilitiesThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, and feel objects, tools, and controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in work environment is usually moderate. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.
Mental DemandsThe employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations, persuasiveness, auditory perception, memory, creativity, judgment, writing ability, reading ability, reasoning, imagination, patience, visual perception, comparing, and analyzing.
Intent & Functions of Position DescriptionsJob descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff or termination decisions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act (ADA), it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which pose an undue hardship on the Credit Union. Job descriptions are not intended and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
PFCU is an equal opportunity employer
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