Commercial Door Service Manager – Field Operations at BlackStar

Job Description:

Latest job information from BlackStar for the position of Commercial Door Service Manager – Field Operations. If the Commercial Door Service Manager – Field Operations vacancy in Sacramento matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at BlackStar for the position of Commercial Door Service Manager – Field Operations below matches your qualifications.

Overview

The company is hiring a Field Installation Manager to support high-volume commercial door and gate service operations across the Greater Sacramento area. This is a hands-on field leadership role focused on troubleshooting, estimating, scheduling, and coordinating service/installation crews.

This newly created position is designed to improve field efficiency and support leadership by managing daily service workflow, customer needs, and multiple active jobs. The ideal candidate has strong commercial door and gate service/repair experience (not residential and not new-install only experience).

Key Responsibilities

• Manage daily field operations across 10–20 active service jobs
• Diagnose and troubleshoot commercial door and gate system issues in the field and remotely
• Prepare service estimates, define the scope of work, and support quoting activities
• Coordinate scheduling of 1–2 person service and installation crews
• Source parts, materials, and equipment required for repairs and installations
• Ensure all work is completed on time, within scope, and to quality standards
• Communicate with customers, technicians, vendors, and internal teams
• Ensure compliance with safety standards and regulations (ADA, fire-rated doors, and applicable codes)
• Support a structured 6-month onboarding/training period with leadership

Required Experience

• ~5 years of hands-on commercial door and gate service/repair experience (commercial only; residential experience not applicable)
• Strong troubleshooting and diagnostic ability in field and remote support situations
• Experience with multiple commercial door and gate systems, such as:
• Automatic doors (SIG or equivalent)
• Storefront doors
• Hollow metal and solid core doors
• Overhead/rolling doors
• Gates and gate operators
• Dock equipment
• Experience scoping service work and preparing estimates or repair quotes
• Ability to manage multiple concurrent jobs in a fast-paced service environment
• Experience coordinating small field crews (1–2 technicians) preferred

Preferred Qualifications

• Experience across most or all listed commercial door and gate systems
• Prior supervisory or field leadership experience
• Background in high-volume service industries (commercial facilities, HVAC, industrial service, or similar)
• Strong estimating experience with end-to-end job ownership
• Experience sourcing parts and managing vendor relationships independently
• Familiarity with ADA compliance, fire-rated assemblies, and safety standards
• Experience with companies such as R&S Doors, Vortex, Industrial Door Company, or similar

Role Requirements & Fit

• Strong service/repair mindset (not focused on new installation-only roles)
• Ability to independently troubleshoot and resolve issues in the field or by phone
• Comfortable managing 10–20 active service jobs simultaneously
• Stable work history preferred (generally 2–3+ years in key roles is ideal)
• Candidates with strictly residential or new-construction-only experience are not a fit

Additional Information

• Field-based role with high daily operational activity
• Occasional after-hours phone support (limited weekend involvement)
• Open to relocation to the Greater Sacramento area
• Full benefits package included
• Stable, growing company with consistent service demand

Job Info:

• Company: BlackStar
• Position: Commercial Door Service Manager – Field Operations
• Work Location: Sacramento
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Commercial Door Service Manager – Field Operations at the office Sacramento above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.