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Contact Center Specialist at Parkland Health

Position Contact Center Specialist
Posted 19 Jun 2026
Expired 19 Jul 2026
Company Parkland Health
Location United States | US
Job Type Full Time

Job Description:

Latest job information from Parkland Health for the position of Contact Center Specialist. If the Contact Center Specialist vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Parkland Health for the position of Contact Center Specialist below matches your qualifications.

Primary Purpose

Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System.

Location: Mockingbird Towers 3rd FLR

Minimum Specifications Education

None.

Experience

Must have one (1) year of customer service experience.

Equivalent Education And/or Experience

May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure

None.

Skills or Special Abilities
  • Must be bilingual (Spanish).
  • Must successfully pass the Spanish Language Oral Skills Assessment examination prior to employment.
  • Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors.
  • Must successfully pass a pre-employment spelling test with a minimum score of 85%.
  • Must successfully pass a customer service skills test with a minimum score of 80%.
  • Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person.
  • Must be able to demonstrate a working knowledge of personal computers, and standard office equipment.
  • Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
  • Must be able to solve problems within established policies and procedures.
  • Must demonstrate a positive demeanor, good verbal and written communication skills.
  • Must be able to successfully complete additional job related training when offered.
  • Must be able to function in a team environment.
Responsibilities
  • Uses multiple software applications to process incoming and outgoing calls. Connects appropriate extension and provides adequate information to ensure prompt and efficient communication.
  • Understands importance of and consistently follows emergency code notification processes and procedures through appropriate use of telecommunications systems.
  • Demonstrates active listening skills to identify caller's need. Consistently keeps caller informed of call process. Gathers and inputs information as needed to route calls appropriately.
  • Maintains acceptable productivity and quality standards as established by management to ensure the Call Center operates effectively and efficiently.
  • Understands and appropriately utilizes all supplies and equipment, demonstrating responsible stewardship in the use of Parkland's resources.
Job Accountabilities
  • Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
  • Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
  • Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Requisition ID: 988002

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Job Info:

  • Company: Parkland Health
  • Position: Contact Center Specialist
  • Work Location: United States
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Contact Center Specialist at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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