Home » Customer Account Negotiation Specialist

Customer Account Negotiation Specialist at Wesley Group

Position Customer Account Negotiation Specialist
Posted 24 May 2026
Expired 23 Jun 2026
Company Wesley Group
Location United States | US
Job Type Full Time

Job Description:

Latest job information from Wesley Group for the position of Customer Account Negotiation Specialist. If the Customer Account Negotiation Specialist vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Wesley Group for the position of Customer Account Negotiation Specialist below matches your qualifications.

Title: Customer Account Negotiation Specialist

Department: Relationship Management Team
Location: Franklin, TN (In-Office)
Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

Join a Culture Like No Other!
Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

We’re looking for a Customer Account Negotiation Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Why You’ll Love Working Here:
  • Comprehensive Benefits: Medical, Dental, and Vision Insurance.
  • Secure Your Future: 401K with a generous company match.
  • Time to Recharge: Generous PTO – start accruing from day one!
  • Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
  • Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.
  • Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
  • Growth & Coaching: Learn from industry professionals committed to your success.
  • Diverse & Inclusive: We embrace what makes each team member unique!
About the Role

You're the person clients count on. In this role, you'll serve as the primary point of contact for Wesley Financial Group clients — owning the relationship from start to finish. Whether you're navigating a tough conversation, pushing documentation across the finish line, or making sure no email sits unanswered, you bring a level of care and precision that clients can feel. If you're someone who thrives on solving problems, communicates with confidence, and takes pride in getting things right, this is where you'll do your best work.

Your Responsibilities
  • Be the client's go-to — Serve as the main point of contact, setting clear expectations and keeping communication flowing at every stage
  • Negotiate with purpose — Work with clients and external contacts to drive conversations toward the best possible outcomes
  • De-escalate with confidence — Handle difficult or emotional client situations with patience, empathy, and professionalism
  • Keep documentation airtight — Ensure all client submissions for release are timely, complete, and accurate
  • Deliver exit packages on time — Prepare and send exit packages with speed and meticulous attention to detail
  • Own the call queue and inbox — Manage live calls and the team email inbox with responsiveness and a steady hand
  • Maintain spotless records in Salesforce — Log every interaction and update client files with thoroughness and accuracy
  • Collaborate on client files — Work closely with your team to manage both new and existing client accounts
  • Respond within 24 hours — Keep turnaround tight on all emails, calls, and client feedback — no one gets left waiting
  • Communicate consistently across every channel — Uphold a professional, polished tone whether you're on the phone, writing an email, or sending mail
What You Bring
  • Negotiation and conflict resolution chops — You know how to find common ground and guide tough conversations to a productive place
  • Sharp de-escalation and problem-solving instincts — Pressure doesn't rattle you; it focuses you
  • A results-driven mindset — You measure your success by outcomes, not just activity
  • Excellent communication skills — Clear, professional, and confident in both writing and conversation
  • Strong interpersonal skills — You build trust quickly and treat every interaction as an opportunity to strengthen the relationship
  • Independence and teamwork in equal measure — You're self-directed but always ready to collaborate
  • Time management that keeps you ahead — You juggle competing priorities without dropping the ball
  • Flexibility for a fast-paced environment — You adapt easily when plans shift and new challenges pop up
  • A detail-oriented approach — Accuracy isn't an afterthought for you; it's the standard
  • Smart prioritization skills — You know what needs your attention now and what can be delegated
  • Proficiency with Salesforce, Excel, Google Sheets, and Google Workspace
  • A minimum of 2 years of customer service experience — this is required

Ready to Make a Difference?
This is more than just a job – it’s your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.

Apply now and discover what makes Wesley Financial Group truly stand out. We can’t wait to welcome you to the team!

Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply.


Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM – 5:00 PM, Friday 9:00 AM – 3:00 PM

Compensation details: 50000 Yearly Salary





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Job Info:

  • Company: Wesley Group
  • Position: Customer Account Negotiation Specialist
  • Work Location: United States
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Account Negotiation Specialist at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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