Customer Care Representative - 2 Open Positions at WSA Americas

Job Description:

Latest job information from WSA Americas for the position of Customer Care Representative - 2 Open Positions. If the Customer Care Representative - 2 Open Positions vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at WSA Americas for the position of Customer Care Representative - 2 Open Positions below matches your qualifications.

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

• Open Positions - 2 
• Location: Iselin, NJ Office or Hauppauge, New York Office (hybrid)
• Available Shifts - 11:30AM - 8:00PM EST

** Must be available to work 40-hours per week

• Hourly rate – $23.00 per hour

Key Responsibilities:

• Provide exceptional customer support for B2B clients, ensuring professional and efficient handling of incoming calls.
• Log all customer interactions accurately in the Salesforce CRM system.
• Cover topics such as product features, order placement, shipping, warranty, and stock availability.
• Troubleshoot and resolve customer issues, aiming for first-call resolution.
• Handle customer complaints with a solution-oriented mindset.
• Stay updated on products, processes, and industry knowledge through training.
• Demonstrate consistent attendance and adherence to your scheduled work hours.
• Continuously grow your understanding of the hearing healthcare industry, including key customer relationships and third-party accounts.
• Contribute to the success of the team by performing additional tasks as needed.

What We’re Looking For:

• Education: High school diploma or equivalent required; Bachelor's degree a plus.
• Experience: Prior experience in a high-volume customer service environment; experience in a medical office or healthcare setting is highly preferred.
• Customer-Focused: Strong passion for delivering outstanding service with a “customer-first” mindset.
• Relationship Building: Proven ability to build lasting relationships and foster customer loyalty.
• Motivation: Self-driven and goal-oriented with a strong desire to contribute to both personal and team success.
• Communication Skills: Clear and professional communication, both on the phone and in writing.
• Adaptability: Thrive in a dynamic environment and adapt to new tools, processes, and customer needs.
• Tech-Savvy: Comfortable using Microsoft Office Suite (Outlook, Teams, Excel, Word); familiarity with Salesforce is a plus.
• Problem-Solving: Strong ability to analyze situations, resolve issues, and manage time effectively in a high-volume setting.
• Team Player: Collaborative, with the ability to work seamlessly within a team to achieve collective goals.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Info:

• Company: WSA Americas
• Position: Customer Care Representative - 2 Open Positions
• Work Location: United States
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Representative - 2 Open Positions at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.