Customer Service Representative at DOGA

Job Description:

Latest job information from DOGA for the position of Customer Service Representative. If the Customer Service Representative vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at DOGA for the position of Customer Service Representative below matches your qualifications.

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.

We are looking for a Customer Service Representative, reporting directly to the Supply Chain Manager. As a member of DOGA's Logistic department, this person will be doing job tasks.

ESSENTIAL TASKS

• Act as the primary point of contact for customers, ensuring inquiries, orders, and delivery requirements are managed effectively.
• Research and resolve issues related to customer orders and delivery performance in a timely manner.
• Verify customer quotes, including pricing, minimum order quantities (MOQ), and purchasing facility
• requirements, while cross-referencing with existing data.
• Establish and maintain accurate “ship-to” addresses and part number cross-references within SAP.
• Enter customer orders into the system and verify delivery schedules for accuracy.
• Upload and maintain customer material schedules on external customer websites as required.
• Review customer forecasts, identify changes, and update databases accordingly.
• Proactively utilize SAP to ensure accuracy, coordinating with DOGA IT to resolve system-related issues.
• Maintain accurate records and documentation in compliance with company policies and procedures.

PROFILE REQUIRED

• SAP Experience
• Associate’s degree required; bachelor’s degree preferred
• Minimum 2–3 years of customer service experience, preferably within a distribution, logistics, or manufacturing environment.
• Fluent in English
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Excellent problem-solving, organizational, and communication skills.

WHAT WE OFFER

• Health and Dental insurance, that starts Day 1.
• 401k with 4% match after 3 months.
• LIFE, LTD, STD company paid.
• Salary starting $55,000 based on experience.

Job Info:

• Company: DOGA
• Position: Customer Service Representative
• Work Location: United States
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.