Job Description:
Latest Job Information from Company WhatJobs? Direct as position Customer Service Representative. If Job Vacancy Customer Service Representative in Buford, GA matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from WhatJobs? Direct as the position Customer Service Representative below matches your qualifications.
We're looking for a friendly, fast-moving Customer Service Representative (CSR) who loves helping people, builds rapport quickly, and turns inbound leads into booked appointments.
What You'll Do:
- Answer inbound calls, texts, chats, and emails with a warm, professional tone
- Build rapport fast; ask great questions to understand the customer's needs
- Qualify opportunities and book/schedule service appointments accurately
- Follow up on inbound leads that didn't book on the first touch (call, text, email)
- Document every interaction with clear notes, tags, and outcomes in our CRM
- Coordinate with the field team to optimize routes, timing, and customer expectations
- Handle basic pricing questions, explain services, and set next steps
- Request reviews and ensure a 5-star experience on every job
Compensation:
- Competitive hourly/base + performance bonuses for booked jobs/conversions
- Full-time schedule; typical Mon-Fri with occasional rotating Saturdays
- Paid training, PTO, holidays, and growth path (Senior CSR to Dispatcher to Team Lead)
Compensation: $40,000 - $52,000 yearly
Responsibilities: - Answer inbound calls, texts, chats, and emails with a warm, professional tone
- Build rapport fast; ask great questions to understand the customer's needs
- Qualify opportunities and book/schedule service appointments accurately
- Follow up on inbound leads that didn't book on the first touch (call, text, email)
- Document every interaction with clear notes, tags, and outcomes in our CRM
- Coordinate with the field team to optimize routes, timing, and customer expectations
- Handle basic pricing questions, explain services, and set next steps
- Request reviews and ensure a 5-star experience on every job
Qualifications: - 5+ years in customer service, call center, dispatch, or scheduling (home services a plus)
- Excellent communication, active listening, and problem-solving skills
- Comfortable on the phone for most of the day; calm under pressure
- Strong typing and multitasking (navigate CRM while talking)
- Tech-savvy with CRMs/phone systems (ServiceTitan, GoHighLevel, CallRail, or similar)
- Reliable, coachable, and team-oriented; bilingual is a plus
About Company Aaron Overhead Doors is an employee-first company with a bold mission: to be the best place to work in and around Atlanta. We believe culture isn't just a buzzword — it's our foundation, and we protect it fiercely. As a boutique garage door company, we specialize in high-end doors and screens for both residential and commercial clients. We value innovation, doing things the right way, and delivering wow experiences to our customers — and each other.
We have three locations: Buford, Buckhead, and Milton.
Our Core Values
- Right Way: Do it right the first time
- Leadership: Set the tone, raise the bar
- Innovation: Always be improving
- Details Matter: Sweat the small stuff
- Belief in Our Brand: Be a fan and a steward
- Give Back: Serve others with purpose
- Have Fun: Laughter is part of the job
- Positive Culture: Lift the room, daily
- Believe in Our Heroes: Our customers are the stars
- Deliver Wow: Blow minds, not budgets
#WHGEN2
Compensation details: Yearly Salary
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Job Info:
- Company: WhatJobs? Direct
- Position: Customer Service Representative
- Work Location: Buford, GA
- Country: US
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office Buford, GA above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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