| Position | Customer Service Resolution Specialist |
| Posted | 24 Jun 2026 |
| Expired | 24 Jul 2026 |
| Company | Wesley Group |
| Location | United States | US |
| Job Type | Full Time |
Latest job information from Wesley Group for the position of Customer Service Resolution Specialist. If the Customer Service Resolution Specialist vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Wesley Group for the position of Customer Service Resolution Specialist below matches your qualifications.
Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!
Wesley Financial Group is hiring for the Customer Service Resolution Specialist position at a starting salary of $50k + additional earning incentives.
you're likely asking yourself, "What in the world is a Customer Service Resolution Specialist?!"
Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve!
What is a Customer Service Resolution Specialist?
The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with while providing strategic guidance throughout the dispute timeline. Don't have experience canceling timeshares? We don't expect you to.
The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.
The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.
New Employees Receive:
Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.
Requirements:Ability to be flexible and adaptableStrong organizational skills and attention to detailAbility to utilize strong problem solving skills to address client needs/challengesOutcome-oriented/Results-focusedAbility to work hard and efficiently, jumping in and helping wherever necessary.Ability to hold yourself accountable for doing what's right, even when nobody's watching2+ years of providing impeccable customer service and account managementEnergized by change, and adaptable to an ever-changing industryMust live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office
ResponsibilitiesActively work with and advocate for clients, setting clear expectations throughout the timeshare termination processEnsure clients have a full understanding of each step/action throughout their disputeDraft strategic, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership terminationRespond to all client communication within set department standards for response timesAddress all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter threadMust maintain accurate and up to date client records in SalesforceMust maintain professional and consistent communication with your clients through email, mail, and phone correspondenceCreate positive team environment centered around accountability, efficiency, idea sharing, and a "we can always be better" mindsetBe the leader for industry updates, trends, and general knowledge.
Preferred ExperienceSalesforceCustomer ServiceGoogle Suite/Microsoft Office
Why Wesley?Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.
We've won over 75 business awards since 2020, including:
Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.
Additional PERKS for being a Wesley Employee:Leadership training and advancement opportunitiesRobust employee recognition programsAbility to participate in company-wide community outreach programsFun engaging company-wide events and activitiesOutstanding work/life balanceSpirited and passionate team environment with members who display core values of teamwork and integrity9 Paid Holidays + 2 Floating Holidays
Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge
Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.
Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.
Compensation details: Hourly Wage
PIa062a4e569ec-8536
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Resolution Specialist at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: Job SummaryResponsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adher...
Desc: DescriptionYour passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.Summary:TheSurgic...
Desc: Responsibilities:RESPONSIBLE FOR: The staff nurse provides nursing care to patients from birth through the lifecycle utilizing nursing processes to assess, plan, implement, and evaluate the care for p...
Desc: DescriptionBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:TheSurgical Technologis...
Desc: The OpportunityDeVry Greenhouses is seeking a Grower – Nursery to join our team at our Holland, Michigan location.This role is an opportunity to take ownership of crop quality, plant health, and produ...