Desktop Support at Eteam

Job Description:

Latest job information from Eteam for the position of Desktop Support. If the Desktop Support vacancy in Madison, AL matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Eteam for the position of Desktop Support below matches your qualifications.

Position: Desktop Support Tech Location: 9000 Greenbrier Pkwy NW, Madison, AL, 35756 Duration: 6 Months CTH

Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs

Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and Qualifications: Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required

Skills: Excellence in communication and customer-facing skills Strong oral, written, and interpersonal skills Ability to follow instructions and processes with minimal instruction Must own a basic repair kit Additional requirements may exist if the offer of employment is extended.

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Job Info:

• Company: Eteam
• Position: Desktop Support
• Work Location: Madison, AL
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Desktop Support at the office Madison, AL above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.