Director Change & Transformation at Fourth

Job Description:

Latest job information from Fourth for the position of Director Change & Transformation. If the Director Change & Transformation vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

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Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?

Position Overview

The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation.

This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation workstreams.

Mission

“To build and operationalise a lasting enterprise Change & Transformation Function that accelerates Fourth’s AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption-led execution.”

Primary Responsibilities

1. Strategic Leadership

• Build the enterprise Change & Transformation Function as a permanent operating capability.

• Define the overarching transformation framework, methods, and standards.

• Partner with Executive and Senior Leadership to align transformation priorities.

• Translate Fourth’s AI-native strategy and customer journey model into organisational, process, and behaviour change requirements.

• Shape the future-state culture, ensuring the organisation adopts new ways of working.

2. Transformation Governance & Portfolio Management

• Establish and run the Transformation Steering Committee.

• Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio).

• Maintain RAID, KPIs, decision logs, and cross-workstream dependencies.

• Ensure all initiatives follow consistent governance, OKRs, and reporting.

• Manage risks, issues, and critical escalations.

3. Change Architecture & Adoption Leadership

• Own the change strategy and operating rhythm across all initiatives.

• Lead readiness assessments, behaviour mapping, and change impact analyses.

• Guide workstreams to align changes to customer outcomes (NRR uplift, adoption, productivity).

• Drive communications, engagement, and narrative clarity for all levels of the organisation.

4. Leadership Enablement & Culture

• Equip leaders at all levels to operate in the GM-led, AI-native structure.

• Embed new leadership standards, rituals, and behaviours.

• Run leadership alignment sessions, coaching, and change capability uplift.

• Ensure culture and behaviours align to transformation goals.

5. Building Permanent Transformation Capability

• Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).

• Create reusable frameworks, playbooks, tools, and methods.

• Build a repeatable model for future enterprise change initiatives.

• Develop long-term portfolio prioritisation with executive stakeholders.

Preferred Experience and/or Qualifications
10–15+ years leading enterprise transformation and change

Experience working directly with C-suite leaders

Prior leadership of a centralised change or transformation office

Strong organisational design and operating model capability

SaaS, AI, or technology-led transformation experience preferred

Consulting background (Bain/BCG/McKinsey-style) advantageous

Benefits

Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

Job Info:

• Company: Fourth
• Position: Director Change & Transformation
• Work Location: United States
• Country: US

How to Submit an Application:

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