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Technical Support Specialist at S. J. Rollins Technologies

Position Technical Support Specialist
Posted 14 Jul 2026
Expired 13 Aug 2026
Company S. J. Rollins Technologies
Location Bangor | US
Job Type Full Time

Job Description:

Latest job information from S. J. Rollins Technologies for the position of Technical Support Specialist. If the Technical Support Specialist vacancy in Bangor matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at S. J. Rollins Technologies for the position of Technical Support Specialist below matches your qualifications.

Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects.

  1. Provide fast response times for customers
  2. Build positive relationships with customers
  3. Estimate and implement basic products to solve customers’ problems
  4. Interact with the accounting department to describe value for the work performed
  5. Ensure customer data and networks are maintained with industry best practices

Key Results Area #2: Being a Valuable Team Member

  1. Provide a good example of S. J. Rollins culture and values
  2. Be on time for work and scheduled meetings
  3. Participate in regular team and company meetings
  4. Take responsibility for personal and career development
  5. Take responsibility for the training and education of less experienced team members
Entry Knowledge
  • Willingness and proven ability to learn
  • Reliable team member
  • Strong verbal communication
Skill Level
  • No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program. 
Responsibilities (What You Do)
  • Complete all customer appointments and service tickets/tasks assigned.
  • Conduct repetitive IT tasks
  • Perform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.
  • Assist team members on projects as assigned
  • Communicate with the client and Technical Support Team Leader before and after every job
  • Execute standard operating procedures for the following:
    • VPN Configuration
    • New User Setup
    • Computer Prep
    • Installing Software
    • Phone Provisioning
Expectations (How You Do It)
  • Adhere to policies and procedures as outlined in the Employee Handbook
  • Demonstrate reliability and punctuality
  • Meet or exceed the billable hours per day expectations established at each performance review
  • Exhibit a positive attitude and willingness to learn
  • Display critical thinking, independence, and sound judgment in problem solving
  • Manage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket system

Benefits:

  • Health Care
  • Dental
  • Retirement Plan
  • Profit Sharing

Job Info:

  • Company: S. J. Rollins Technologies
  • Position: Technical Support Specialist
  • Work Location: Bangor
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Technical Support Specialist at the office Bangor above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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