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Field & Customer Service Site Leader at BW Papersystems

Position Field & Customer Service Site Leader
Posted 19 Feb 2026
Expired 21 Mar 2026
Company BW Papersystems
Location Baltimore | US
Job Type Full Time

Job Description:

Latest job information from BW Papersystems for the position of Field & Customer Service Site Leader. If the Field & Customer Service Site Leader vacancy in Baltimore matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at BW Papersystems for the position of Field & Customer Service Site Leader below matches your qualifications.

Join to apply for the Field & Customer Service Site Leader role at BW Papersystems

We are seeking a dynamic Field & Customer Service Site Leader to oversee our field service operations supporting both domestic and international customers. This role is responsible for driving customer satisfaction, leading a high‑performing service team, delivering strong financial results, and collaborating with senior leadership to ensure our reputation as an industry leader. The ideal candidate is a proactive problem‑solver with strong leadership and technical expertise.

About Us

BW Papersystems, part of the Barry‑Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing, slitting and packaging, stationery, bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

Barry‑Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper‑converting industries. By blending people‑centric leadership with disciplined operational strategies and purpose‑driven growth, Barry‑Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Key Responsibilities
  • Lead and develop the site’s field service team, fostering growth and succession planning.
  • Build and maintain strong customer relationships; act as the voice of the customer to senior leadership when issues arise.
  • Collaborate with leadership to improve products, resolve customer issues, and unify service strategies.
  • Drive proactive solutions to enhance equipment reliability and customer satisfaction.
  • Oversee financial performance of the service team, including revenue, cost, and margin management.
  • Partner with global service teams for project planning and execution.
  • Visit customer sites when the need arises.
  • Support sales strategies to achieve profitable growth.
  • Manage training programs for field service personnel and customers.
Qualifications
  • Experience: 6+ years in field service and/or customer relations management
  • Proven experience leading a business unit or operational team, driving financial performance, customer satisfaction, and strategic goals
  • Demonstrated ability to manage multiple priorities in a fast‑paced environment
  • Proven leadership and team‑building capabilities
  • Excellent communication and interpersonal skills
  • Strong technical and analytical skills
  • Knowledge of machine setup, operation, and fundamental electrical principles is preferred
  • Proficiency in MS Office
Additional Details
  • Location: This is an on‑site position at our Hunt Valley, MD facility.
  • Travel: Approximately 25% (domestic and international)

The approximate base pay range for this position is $100,000‑130,000 annually. Please note that the pay range is a good‑faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location. Our complete benefits package includes: medical, dental, and vision insurance; paid time off; 401(k) plan with company match.

At Barry‑Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry‑Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E‑Verify.

Applicants may be subject to pre‑employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

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Job Info:

  • Company: BW Papersystems
  • Position: Field & Customer Service Site Leader
  • Work Location: Baltimore
  • Country: US

How to Submit an Application:

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