Fraud Production Specialist at Doordash

Job Description:

Latest Job Information from Company Doordash as position Fraud Production Specialist. If Job Vacancy Fraud Production Specialist in Tempe, AZ matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Doordash as the position Fraud Production Specialist below matches your qualifications.

In Fraud Operations, we are constantly looking for ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Operations team protects the business and our customers from bad actors. 

The Fraud team is looking for a Fraud Production Specialist to reduce the cost of fraud and identify new vectors of abuse across the DoorDash Platform. As a Fraud Production Specialist at DoorDash, you will play a crucial role in ensuring the integrity of our platform and user experience by proactively detecting, preventing, and mitigating fraudulent activities. In this dynamic and fast-paced position, you will collaborate with cross-functional teams to safeguard our users, partners, and company assets from various forms of fraud. You will grow familiar with our three audiences — Consumers, Dashers and Merchants, as you investigate fraudulent activity and collaborate with the team on solutions to reduce fraud in the long-term. Most importantly, you will help promote the delicate balance between providing our users the best experience possible while eliminating bad actors on the DoorDash platform.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. This role operates on a set schedule, which may include evenings, weekends, and holidays as needed. It also includes a twice-monthly in-office requirement: once on the Thursday of the first full week of each month, and again on the third Thursday of the month. These in-office days are intended to foster collaboration, support team connection, and align on key priorities.

• Fraud Detection: Utilize internal tools, SOPs, and KB's to identify and review potential fraud across the DoorDash platform. This includes reviewing transactional activity, resolving fraud-related escalations, responding to system-generated alerts, and flagging unusual user behavior.
• Risk Mitigation: Help reduce platform risk by completing work from multiple fraud queues from all three lines of business applying established guidelines to contain known fraud types. Your timely and accurate case handling supports the broader fraud response effort.
• Resourcefulness: Work across a variety of queues that change as fraud trends evolve. You'll adapt to shifting priorities, apply feedback, and stay up to date on team process updates to ensure quality and consistency in your work.
• Communication: Proficient with written and verbal communication. Maintain clear and accurate case notes that follow team standards. Collaborate with peers and leadership to surface questions, confirm next steps, or escalate unusual patterns when needed to ensure consistency and alignment.

• You have a minimum of 1 year of operational experience (Fraud, Banking, Financial experience preferred)
• Experience working on multiple, concurrent work streams, with an emphasis for details
• Adept technical ability. You are comfortable navigating multiple screens, using multiple systems, and creating your own shortcuts
• Prior use of data analysis, in an operations setting
• Proficiency in Microsoft and/or Google Suite of products
• You have experience with project management tools such as Jira, Asana, and Confluence 
• You're focused on quality, and output motivated and can dig into the lowest level of detail to understand what is driving a problem and summarize essential takeaways
• You have strong problem-solving and analytical skills. You find the right balance of data and common sense to problem solve, and think creatively when we have incomplete information.
• High school diploma or GED

• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Job Info:

• Company: Doordash
• Position: Fraud Production Specialist
• Work Location: Tempe, AZ
• Country: US

How to Submit an Application:

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