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Guest Relations Team Member at Great Escape and Great Escape Lodge

Position Guest Relations Team Member
Posted 14 Mar 2026
Expired 13 Apr 2026
Company Great Escape and Great Escape Lodge
Location Queensbury | US
Job Type Full Time

Job Description:

Latest job information from Great Escape and Great Escape Lodge for the position of Guest Relations Team Member. If the Guest Relations Team Member vacancy in Queensbury matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Great Escape and Great Escape Lodge for the position of Guest Relations Team Member below matches your qualifications.

Overview:

Do you love interacting with people? Then this is an experience you don't want to miss. As one of the first faces our guests will encounter, you have the unique opportunity to ehance our guests' experience right from the start.  Providing Six Flags standards of excellent customer service, you will be enriching the experience for both the guest and yourself as you provide answers to guest questions and inquries, all while having fun!


Responsibilities:What You Will Be Doing
  • Assist Guests with the purchase of in park Admission and Group Sales Tickets as well as On-line Ticket sales and issues.
  • Assist Guests with purchasing, processing and maintaining Season passes and Memberships both On-line and in park.
  • Utilize service recovery skills learned throughout department training to assist Guests with questions, comments, and concerns regarding their Season Passes, Membership accounts and overall visit.
  • Be able to use current Point of Sale (POS) system to process purchase transactions.
  • Maintain the Park’s Lost and Found items and database including logging, tracking and returning items lost within the park.
  • Assist the Security Department with lost children and parents, working to reunite them in a timely manner.
  • Display a calm and attentive approach in solving problems and handling difficult situations.
How You Will Do It
  • Maintain a clean and safe environment for Guests and Team Members. This includes but is not limited to; organizing Lost and Found, maintaining paperwork at locations, monitoring and responding to phone calls and other comments submitted by guests.
  • Follow all delegated tasks assigned by Admissions Supervisors and/or Operations Full Time Management.
  • Perform and comply with functions learned in Discovery, Admissions Department and On the Job Training, and Guest Relations/Hospitality Training
  • Follow all aspects of the Six Flags Mantra: Friendly Clean Fast Safe Service
  • Comply with all Six Flags policies and procedures ensuring operation in a safe manner.
Why work with us?
  • Pay Rate: $16.00/hr
  • Flexible scheduling – work as little or as much as you want
  • Paid training
  • Advancement opportunities
  • Free admission to ALL Six Flags parks, including White Water Bay
  • Free tickets for friends and family
  • Discounts on passes, food, and merchandise
  • Exclusive employee events
  • Fun rewards, benefits, and more!

Qualifications:What You Will Need
  • Customer Service experience a plus, but not required
  • Strong communication skills, both oral and written, in addition to administrative, organizational, and public relations skills
  • Must be able to multitask and handle difficult situations in a demanding fast paced environment
  • Must be able to work in a team, alone or with little to no supervision depending on location
  • Must be able to type and quickly learn new computer programs, understanding that the programs learned will be used in almost every Guest interaction.
  • Must be able to sit, stand, or walk for long periods of time
  • For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, write, and understand the English language
  • Ability to actively communicate with large groups of Guests as well as handling individual conflicts
  • Be available to work flexible hours including nights, weekends and holidays within the limits of applicable Federal, State and facility labor laws and guidelines
  • Other duties as requested.

Job Info:

  • Company: Great Escape and Great Escape Lodge
  • Position: Guest Relations Team Member
  • Work Location: Queensbury
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Guest Relations Team Member at the office Queensbury above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

THIS JOB POSTING HAS EXPIRED (Over 30 days ago).
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