HVAC Customer Service Representative at Yellowstone Local

Job Description:

Latest job information from Yellowstone Local for the position of HVAC Customer Service Representative. If the HVAC Customer Service Representative vacancy in Freeport matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Yellowstone Local for the position of HVAC Customer Service Representative below matches your qualifications.

Ready to grow your career with a company building the future of heating and cooling? At Elm Air, a Hickory company, we deliver high-quality residential HVAC solutions across Nassau and Suffolk County, NY, leading the shift toward sustainable, high-efficiency systems that serve customers and the climate.

Ready to step into a senior-level role where your HVAC expertise and customer leadership set the standard for service excellence?

What’s in it for You?

• Compensation: Earn $65k annually, plus 10% commission on new memberships or upgrades.
• Overtime Opportunities: Enjoy overtime opportunities. 
• Full Benefits: Medical, dental, vision, 401(k) with company match, paid vacation, sick time, and holidays.
• Stability & Growth: Full-time role with overtime opportunities and career development.
• Team Culture: A supportive, high-performing crew where your voice matters.

Why You’ll Love It Here

• Mission-Driven: We’re on a path to becoming the Northeast’s largest sustainable heat installation and service company.
• Purpose & Values-Led: Our business is powered by values we live: Put Employees First, Treat Everyone with Respect, Delight Customers, Raise the Bar, and Get Things Done
• Cutting-Edge Work: Tackle a variety of high-impact projects, from geothermal systems to gas and oil furnace installs.

Your New Role

As the HVAC Customer Service Representative, you’ll support seamless operations while delivering exceptional service experiences. You’ll collaborate with the Service Manager, technicians, and customers to ensure everything runs smoothly.

Customer Support:

• Answer and manage incoming and outgoing customer calls.
• Provide accurate pricing, scheduling details, and follow-ups.
• Oversee invoicing and maintain strong customer relationships.

Service Records & Customer Data Management

• Manage customer information and service records using ServiceTitan.
• Monitor workflow compliance and GPS tracking for accuracy.

Membership Sales:

• Promote and sell new memberships or renewals.
• Schedule seasonal service visits and follow up with current members.

Process Optimization:

• Pinpoint areas for operational improvement and propose solutions.
• Coach technicians on new tools and systems to boost performance.

Technical Leadership & Team Development

• HVAC industry knowledge to support both technicians and customers, ensuring accurate solutions and a high level of service
• Coach and mentor other Customer Service Representatives to elevate team performance and consistency

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 1+ years of customer service experience in a customer-facing, call center, or home services environment
• HVAC industry experience is required
• Strong communication, multitasking, and organizational skills
• Proven ability to manage multiple priorities in a fast-paced office environment
• Must be able to work on-site in an office setting
• Experience with CRM systems such as ServiceTitan or similar platforms preferred
• Sales mindset with a track record of meeting or exceeding goals
• Tech-savvy with the ability to quickly learn new systems
• Associate’s degree or equivalent required, bachelor’s degree preferred
• Valid driver’s license

Elm Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow

Job Info:

• Company: Yellowstone Local
• Position: HVAC Customer Service Representative
• Work Location: Freeport
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information HVAC Customer Service Representative at the office Freeport above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.