IT Support Engineer 1.5 at Navita

Job Description:

Latest job information from Navita for the position of IT Support Engineer 1.5. If the IT Support Engineer 1.5 vacancy in Nashville matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Navita for the position of IT Support Engineer 1.5 below matches your qualifications.

Job Description

Salary: $52k/yr

COMPANY:

Navita is a Managed Services Provider focused on providing our clients proactive technical support and customer service. We operate primarily in the medical, financial, and industrial manufacturing spaces but have clients in a wide array of industries. We step in and become the IT Department for our clients providing everything from Tier one support all the way to BI solutions. This is not a corporate environment and we care much more about customer satisfaction and actually resolving problems for good instead of being concerned about call volume and handle times. We take pride in being a Faith based, Veteran owned company and strive to live up to everything that implies.

GENERAL SUMMARY:

The IT Engineer 1.5 is responsible for providing Tier One and Tier Two technical assistance with the ability to handle 80% of those requests without escalation. The IT Engineer 1.5 will be expected to work on-site at client offices and will be expected to work out of the Navita offices when not on-site at a customer location. This is a 3 month contract position with a possibility of being hired contingent upon a series of reviews held over the course of the contract. We expect this position to be able to run tickets from start to finish and follow runbooks for necessary resolutions.

Essential Duties and Responsibilities:

• IT Support relating to issues with the systems and network infrastructure

• Support and Administrate Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, etc.

• Support and Administer virtualization technologies: VMware, Citrix, and Microsoft Hyper-V

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, switches, servers and security devices

• Administer hosted and cloud solutions for customers using technologies that meet their requirements

• Support disaster recovery solutions

• Support and Administer remote access solutions: VPN, Terminal Services, and Citrix

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review

• Document maintenance for all computer systems and network infrastructure

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed scheduled maintenance windows

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction

• Ability to work in a team and communicate effectively

• Escalate service or project issues that cannot be completed within agreed service levels

• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

• Document internal processes and procedures related to duties and responsibilities

• Responsible for tracking time and expenses as they happen

• Understand internal business processes by completing assigned training materials

• Work through tickets that have been assigned through the dispatch process

• Work through project tickets and phases as assigned by a Project Manager

• Enter all work as service or project tickets into ticketing tool

• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

• Diagnosis and troubleshooting of technical issues

• Ability to multi-task and adapt to changes quickly

• Technical awareness: ability to match resources to technical issues appropriately

• Service awareness of all organizations key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
  

Certifications (Preferred but not required):

Professional IT Certifications, such as: CompTIA A+, Network+ , Security+ , CCNA, Google CyberSecurity Certificate, and AZ-900.

Job Info:

• Company: Navita
• Position: IT Support Engineer 1.5
• Work Location: Nashville
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Support Engineer 1.5 at the office Nashville above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.