MMS Customer Technology Service Desk Representative at McKesson

Position MMS Customer Technology Service Desk Representative
Posted 2025 August 05
Expired 2025 September 04
Company McKesson
Location Richmond, VA | US
Job Type Full Time

Job Description:

Latest Job Information from Company McKesson as position MMS Customer Technology Service Desk Representative. If Job Vacancy MMS Customer Technology Service Desk Representative in Richmond, VA matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from McKesson as the position MMS Customer Technology Service Desk Representative below matches your qualifications.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson Medical-Surgical's Customer Technology Support team is looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology. This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.

Our proprietary product offerings include:

  • Supply Manager e-commerce ordering system
  • ORBITS suite of inventory and charge management products, including barcode scanning technologies.
  • As well as various other company products currently in the environment or yet to come.

The person in this role would be considered the knowledge expert on these services, offering support as well as assisting to resolve simple connectivity and web-based issues.

The support team operates Monday through Friday, from 7AM-7PM CT. 

Minimum Requirements0-1 years of experience. May have vocational qualification

Critical Skills:

  • Intermediate experience with MS Office (Word, Excel)
  • History of escalation/ticketing system experience

Additional Knowledge & Skills:

  • Customer Service included instruction of users and coordination of resources needed to support/resolve
  • Active Listening and Comprehension - Hearing and understanding the true issues behind the customer interaction.
  • Critical Thinking and Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Computer Technology - Better then general knowledge of Word and excel related suites. (documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting. A+ and/or related certifications are useful but not required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$16.77 - $27.95

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

Job Info:

  • Company: McKesson
  • Position: MMS Customer Technology Service Desk Representative
  • Work Location: Richmond, VA
  • Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information MMS Customer Technology Service Desk Representative at the office Richmond, VA above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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