Operations Manager US at Sitemark

Job Description:

Latest job information from Sitemark for the position of Operations Manager US. If the Operations Manager US vacancy in New York matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sitemark for the position of Operations Manager US below matches your qualifications.

The shift to solar energy is the fastest energy transition in history. The scale at which it's happening is unprecedented and can only succeed with the right solutions to drive it forward. That's where Sitemark comes in.

Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics. Leading renewable energy companies trust Sitemark for over 12,000 projects in more than 91 countries.

We are now looking for an Operations Manager US to help strengthen our operational backbone, to ensure that Sitemark's fast growth is supported by efficient, scalable, and reliable processes.

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting and minimizing support requests.
• Establish and manage a self-sustaining customer support system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
• Build and maintain strong customer relationships to enhance loyalty and retention.
• Deliver product training and education to maximize customer value.
• Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
• Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
• Manage data acquisition, including expanding drone pilot network and negotiating pricing.
• Project manage field operations, addressing issues promptly and maintaining customer communication.
• Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
• Utilize organizational skills to manage multiple functions and projects simultaneously.
• Identify process gaps and streamline workflows for operational excellence.
• Create a structured customer onboarding process for smooth transitions and successful adoption.
• Anticipate risks and implement mitigation plans to minimize disruptions.
• Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

• Bachelor's degree or higher in a relevant field.
• Native English (any additional languages are a plus).
• Minimum one years of experience in high-tempo operational environments.
• Quick learner with strong decision-making and problem-solving abilities.
• Exceptional planning, scheduling, and stakeholder management skills.
• Ability to work independently and collaboratively in team settings.
• Proactive mindset with a focus on process improvements.
• Business and tech savvy, staying updated on industry trends.
• Analytical skills for data interpretation and insights.
• Persuasive communication style with diverse stakeholders.
• Strong interpersonal skills and attention to detail.

Nice to Haves:

• Experience in photogrammetry, Lidar, and UAV operations.
• Knowledge of the solar industry and regulations.
• Experience in operations management.

• Exciting job with continuous learning opportunities.
• Impactful role in a fast-paced, globally-focused tech company.
• Competitive salary package and attractive benefits.
• Collaborative and positive work environment.
• Interesting home working policy for flexibility.

Job Info:

• Company: Sitemark
• Position: Operations Manager US
• Work Location: New York
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Manager US at the office New York above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.