Senior Director, Growth - Enterprise CX at Hugo

Job Description:

Latest job information from Hugo for the position of Senior Director, Growth - Enterprise CX. If the Senior Director, Growth - Enterprise CX vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hugo for the position of Senior Director, Growth - Enterprise CX below matches your qualifications.

ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion-dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.
WHAT YOU’LL BE DOING

The Senior Director, Growth, based remotely, ideally in the US or Dublin, with European and US time zone coverage, will be responsible for driving the development of actionable prospects for new non-AI lines of business at a top technology client. The role reports to the Vice President, Strategic Opportunities, and will be responsible for selling to key technology clients in lines of business outside of AI Operations. The role will be responsible for identifying buyers, orchestrating, preparing for and participating in initial and ongoing conversations with prospects, up to contract signing as required. This role will require occasional travel within the US, Ireland and Africa, driven by client conversations.

The mandate for this role centers on breaking into new verticals in an ever-evolving organisation. This role is a full-time permanent position with an initial focus on securing new paid work with a key technology client.

CORE RESPONSIBILITIES

Client account intelligence and landscape mapping

• Help map the client’s outsourcing landscape across key verticals and business units
• Identify budget owners and decision makers
• Provide understanding of existing vendors and procurement pathways (e.g. preferred vendors vs pilots/bake-offs)

Opportunity identification

• Prioritise prospects/leads (e.g. by ease of approach, switching potential, revenue potential etc)
• Provide perspective of the range prospects’ pain-points and the opportunities created by existing vendors’ limitations
• Assist in the definition and articulation of value propositions that will serve as good entry points for Hugo
• Help assemble a compelling “product” proposition, alongside the Vice President, Strategic Opportunities and Solutions Principal

Relationship development and contracting

• Market Hugo broadly across organizations
• Organize, coordinate and attend initial conversations
• Help Hugo navigate internal client politics/workflows where appropriate
• Attend, support, and advance follow-on conversations through to contracting

If you are excited about delivering the following outcomes, then this role is for you;

1. Robust, actionable client outsourcing map (non-Generative AI)
2. At least one paid, non-Generative AI pilot within key technology clients, within 6 months

QUALIFICATIONS YOU WILL NEED

Attributes

• Demonstrably high credibility with senior former large technology company peers
• Discretion and ethics in handling internal knowledge
• Strategic thinker with a bias towards action
• Entrepreneurial with a willingness to tackle greenfield work

REQUIRED SKILLS AND EXPERIENCE

• Recent experience (no longer than 2 years past) selling into large technology players, e.g. Meta, Microsoft, Google, etc
• Deep understanding of how large technology players evaluate and approve vendors (preferred)
• Demonstrated success operating in environments with evolving requirements
• Executive-level communication and client-facing judgment

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT

Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

EQUAL OPPORTUNITY STATEMENT

Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identity, sexual orientation, neurodiversity, disability, or any other legally protected status.

Job Info:

• Company: Hugo
• Position: Senior Director, Growth - Enterprise CX
• Work Location: United States
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Director, Growth - Enterprise CX at the office United States above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.