| Position | Senior Process Associate-Customer Service |
| Posted | 10 Aug 2026 |
| Expired | 09 Sep 2026 |
| Company | Infosys |
| Location | Winston Salem | US |
| Job Type | Full Time |
Latest job information from Infosys for the position of Senior Process Associate-Customer Service. If the Senior Process Associate-Customer Service vacancy in Winston Salem matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Job Hours: 8-hour shift between 8:00 AM 8:00 PM (EST), MondayFriday. Must be flexible to work any of those hours. Job Location: Winston Salem, NC- Remote 3 weeks, In office 3-4 days a month
Job Summary: Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written). Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team. Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.
Basic QualificationsAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Process Associate-Customer Service at the office Winston Salem above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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