Service Supervisor – Injection Molding at BlackStar

Job Description:

Latest job information from BlackStar for the position of Service Supervisor – Injection Molding. If the Service Supervisor – Injection Molding vacancy in Stow matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at BlackStar for the position of Service Supervisor – Injection Molding below matches your qualifications.

Service Supervisor – Injection Molding | Field Service & Customer Support

Overview

We are seeking an experienced Service Supervisor with a background in injection molding and plastics manufacturing to lead our North service team. This role focuses on field service operations, customer support, maintenance coordination, and team leadership to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities

• Lead and support the service team; oversee daily field service operations
• Handle customer complaints quickly and provide effective solutions
• Coordinate on-site service, maintenance, and machine support with the sales team
• Track equipment, service records, and maintenance schedules
• Monitor service performance and ensure all issues are fully resolved
• Prepare weekly/monthly reports and conduct team meetings
• Manage spare parts inventory and stock levels
• Identify recurring issues and implement process improvements
• Support training and development of service technicians
• Collaborate with QC and technical teams to resolve production issues

Requirements

• 3+ years of experience in injection molding/plastics industry (service or field support preferred)
• Strong knowledge of plastic processing, machinery, and maintenance
• Experience in customer service, troubleshooting, and team leadership
• Valid driver's license and willingness to travel (vehicle compensation provided)

Why Join Us

• Competitive salary + travel reimbursement
• Growth opportunities in a stable manufacturing environment
• Hands-on leadership role with impact on operations and customer success

Job Info:

• Company: BlackStar
• Position: Service Supervisor – Injection Molding
• Work Location: Stow
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Supervisor – Injection Molding at the office Stow above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.