Supervisor at Telemedik

Job Description:

Latest job information from Telemedik for the position of Supervisor. If the Supervisor vacancy in Mayaguez matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Telemedik for the position of Supervisor below matches your qualifications.

Job Description

Join Our Team as a Call Center Supervisor!

Are you a natural leader with a passion for coaching and operational excellence? We are seeking a Call Center Supervisor to oversee and guide Customer Service Representatives, ensuring top-tier service, quality, and team performance. In this role, you will implement training programs, monitor key performance indicators, and lead your team to achieve operational goals while fostering a positive and motivating work environment.

Additionally, there are opportunities for development to support services for clients in the United States, allowing you to expand your professional experience in a dynamic and international environment.

• Supervise and coordinate day-to-day Call Center operations.
• Ensure adherence to protocols, procedures, and performance metrics.
• Maintain quality standards and excellence in customer service.
• Monitor calls to identify coaching opportunities and training needs.
• Handle escalated calls and guide the team to proper resolution.
• Analyze performance metrics and implement improvement plans for quality and efficiency.
• Prepare performance reports and presentations for management.
• Administer personnel functions including scheduling, vacations, and leave.
• Conduct performance evaluations and manage disciplinary processes.
• Identify and develop talent for additional responsibilities.
• Participate in interviews and hiring decisions.
• Lead, guide, and motivate the team while fostering a positive and collaborative work environment.
• Ensure confidentiality and compliance with all federal and state regulations for Health Call Centers, including HIPAA, and internal policies regarding Protected Health Information (PHI).
• Immediately report any exposure to PHI to a supervisor.
• Complete core and functional training, adhering to procedures established by regulatory agencies, contractual requirements, and certification standards (including URAC).

• Minimum 1 year of supervisory or leadership experience, or 3–4 years of customer service experience.
• Minimum 2 years of college education or a bachelor’s degree preferred; high school diploma required.
• Strong customer service orientation and interpersonal skills.
• Proficiency in computer-based customer service platforms and Microsoft Office.
• Excellent verbal, written, and reading communication skills.
• Bilingual (Spanish and English) required, especially for opportunities supporting services in the United States.
• Flexible availability to support rotating shifts, including weekends and holidays.

• Comprehensive health, dental, and life insurance
• Retirement plan
• Paid leave benefits
• Ongoing training in service excellence, regulatory compliance, and healthcare topics
• Career growth and professional development opportunities
• Opportunity to positively impact the health and well-being of the community

Position Type: Full-time / Regular Contract
Work Location: On-site – Guaynabo or Mayagüez, PR

TeleMedik is an Equal Employment Opportunity Employer (EEOC)

Job Info:

• Company: Telemedik
• Position: Supervisor
• Work Location: Mayaguez
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Supervisor at the office Mayaguez above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.