Tier 1 Helpdesk Position at eTop Technology

Job Description:

Latest job information from eTop Technology for the position of Tier 1 Helpdesk Position. If the Tier 1 Helpdesk Position vacancy in Redlands matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at eTop Technology for the position of Tier 1 Helpdesk Position below matches your qualifications.

Job DescriptionPosition Summary

As a Tier 1 Helpdesk Technician, you will be the first point of contact for customer support issues. You’ll provide troubleshooting for common technical problems, assist with user onboarding, and ensure issues are documented and resolved—or escalated when needed. This role is ideal for candidates looking to build a career in IT and grow within a supportive MSP environment.

Responsibilities

• Respond to support tickets via phone, email, and chat.
• Troubleshoot workstation, software, and basic networking issues.
• Resolve Microsoft 365 issues.
• Perform account setups, password resets, and software installations.
• Document all work in the ticketing system clearly and accurately.
• Escalate advanced technical issues to higher-tier technicians.
• Deliver excellent customer service and communicate updates promptly.

Qualifications

Required:

• Basic IT support knowledge (Windows OS, workstation hardware, common business apps).
• Strong customer service and communication skills.
• Ability to follow troubleshooting procedures.
• Organized and able to multitask in a fast-paced environment.

Preferred:

• CompTIA A+, Network+, or equivalent.
• Experience working for an MSP or in a technical support role.
• Familiarity with RMM/PSA tools.

Why Work at eTop Technology?

• Opportunities for career advancement within the MSP environment.
• Supportive team that values learning and professional growth.
• Exposure to diverse technologies, industries, and client environments.
• Competitive compensation and benefits.

We’re a fast-growing Managed Service Provider (MSP) that partners with a wide variety of businesses. Our team thrives on solving complex IT challenges, supporting networks that range from 5 to 125 users, and delivering excellent service. We’re looking for a Tier 1 Helpdesk Technician who’s ready to troubleshoot issues, dig into technical problems, and collaborate with a close-knit team to keep our clients running smoothly.Company Description

We’re a fast-growing Managed Service Provider (MSP) that partners with a wide variety of businesses. Our team thrives on solving complex IT challenges, supporting networks that range from 5 to 125 users, and delivering excellent service. We’re looking for a Tier 1 Helpdesk Technician who’s ready to troubleshoot issues, dig into technical problems, and collaborate with a close-knit team to keep our clients running smoothly.

Job Info:

• Company: eTop Technology
• Position: Tier 1 Helpdesk Position
• Work Location: Redlands
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Tier 1 Helpdesk Position at the office Redlands above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.