IT Help Desk Analyst
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Title: IT Help Desk Analyst
State Role Title:
Hiring Range: 42,905 - $72,905
Pay Band:
Agency: VA School for the Deaf & Blind
Location: VA School for Deaf & Blind
Agency Website: https://www.vsdb.k12.va.us
Recruitment Type: General Public - G
Job Duties
This position is focused on supporting teachers, staff, and students with disabilities at VSDB, ensuring technology is accessible, secure, and effective in an educational setting. The role requires strong technical and customer service skills. This position requires the individual to build knowledge, skills, and abilities regarding assistive technology. The position requires the individual to utilize communication strategies and technologies to communicate effectively with individuals who are deaf, hard of hearing, blind, or visually impaired.
Minimum Qualifications
- Demonstrated strong and effective customer service skills, particularly in assisting individuals with disabilities.
- Demonstrated proficiency in Windows, macOS, iOS, and Chromebook environments.
- Ability to learn and support assistive technology, including:
- Familiarity with network troubleshooting, VPNs, remote desktop support, and wireless connectivity.
- Experience with Active Directory (AD), password resets, and user access management.
- Knowledge of standard cybersecurity practices and FERPA compliance in an educational setting when supporting users.
- Ability to communicate complex IT concepts to non-technical users, including individuals with hearing or vision impairments.
- Strong documentation skills to update and maintain IT knowledge base and accessibility guides.
Additional Considerations
Preferred demonstrated American Sign Language skills at proficiency level of "Survival" (ASL), as measured by the Sign Communication Proficiency Interview, or agreement to acquire this level of proficiency within three years.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
For full consideration, please submit college transcripts with application materials. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. If selected as a finalist with VSDB, candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); the Department of Social Services Child Abuse and Neglect Central Registry check; verification of education (relevant to employment); and other checks based on the position. Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginias Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VSDB is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VSDB values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Contact Information Name: Human Resources Phone: 540-332-9069 Email: jody.beelendorf@vsdbs.virginia.gov -EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Contact Information
Name: Jody Beelendorf
Phone: 540-332-9069
Email: jody.beelendorf@vsdbs.virginia.gov
In support of the Commonwealths commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Information :
- Company : VA School for the Deaf & Blind
- Position : IT Help Desk Analyst
- Location : Augusta County, VA
- Country : US
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Help Desk Analyst job info - VA School for the Deaf & Blind Augusta County, VA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Help Desk Analyst job info - VA School for the Deaf & Blind Augusta County, VA in 2025-03-12 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-03-12 | Expired Date : 2025-04-11