Enterprise Support Technician

• Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.

• Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organizations desktop computing. mobile devices and application system environment locally at the in-person Helpdesk.

• Utilize customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.

• Provide engaging, informative, well-organized evidential feedback where required.

• Observe and comply with Metas policies and procedures for Health and Safety at Work. Continually promote health and safety and customer care in compliance with organizational aims and objectives.

• Available to travel to other regional Meta locations to support offices and wider Enterprise teams.

Information :

• Company : Meta (Facebook)
• Position : Enterprise Support Technician
• Location : Bellevue, WA
• Country : US