| Position | Toll Systems Operations Manager |
| Posted | 16 Jul 2026 |
| Expired | 15 Aug 2026 |
| Company | Pennsylvania Turnpike Commission |
| Location | Middletown | US |
| Job Type | Full Time |
Latest job information from Pennsylvania Turnpike Commission for the position of Toll Systems Operations Manager. If the Toll Systems Operations Manager vacancy in Middletown matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Toll Systems Operations Manager
Interested candidates must apply to the Toll Systems Operations Manager posting by visiting careers.paturnpike.com by July 22, 2026.
Posting Start Date: July 9, 2026
Posting End Date: July 22, 2026
Position Number: 80002129
Union: Non-Union
FLSA Status: Salaried Exempt
Department: Toll Collection Operations
Salary Grade: E-5
Salary Range: $99,237.94 - $138,580.79
Employment Type: Full Time
Building Location: Central Office Building
Building Street:700 S. Eisenhower Boulevard
Building City: Middletown
Building State: Pennsylvania (US-PA)
Building Zip Code:17057
The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.
The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:
*Some options may require completion of probationary period.
The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.
Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.
Job Purpose and Summary
This position is responsible for planning and managing the continuous developments to tolling systems for the Pennsylvania Turnpike Commission (PTC). Work involves managing multiple projects and coordinating between PTC departments and external contractors. Work is performed with considerable independence and reviewed by a professional superior for attainment of program goals, customer service, and overall performance. Supervision is exercised over internal and external professional and technical staff.
Essential Functions & Responsibilities
Manages, plans, and organizes Toll Systems Technologies daily operations and internal/external staff functions including supervision, performance management, delegation of work assignments, and review of work product.
Manages the day-to-day operations and performance of toll collections systems including Open Road Tolling (ORT) gantries, lane equipment, communications networks, and back-office systems.
Manages the development and implementation of the toll systems Quality Assurance (QA) Program.
Manages the administration of Toll Systems Technologies projects for upgrades, enhancements, or expansions. Provides support in the planning and development of the scope of work, risk assessments, implementation strategies, and quality assurance reviews.
Manages and monitors the project lifecycle to ensure system changes are completed in a timely manner and in accordance with the established System Development Life Cycle (SDLC), change management, and testing procedures.
Monitors system health and ensures contract performance metrics and service-level reviews are evaluated.
Ensures the proper integration and data accuracy between toll systems. Manages testing, auditing, and data validation efforts.
Serves as a technical liaison and provides technical direction in the resolution of complex system issues impacting daily operations.
Ensures compliance with policies and procedures as outlined in the operating and reciprocity agreements and the inter-CSC reporting file specifications. Ensures system data complies with cybersecurity, system access control and data protection practices.
Ensures that TC systems meet the needs and expectations of customers and conform to standards set by internal policies and national standards on interoperability.
Maintains professional liaison with staff, consultants, and other stakeholders to ensure systems align with operational and business needs.
Conducts, attends, and represents the PTC at committees, meetings, and other planning groups.
Responds to emergencies and participates in on-call rotations 24/7/365 for real -time event management and property damage investigations.
Uses situational awareness to anticipate and prevent accidents.
Performs related duties as assigned.
Qualifications
Ten (10) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies;
OR
Six (6) years of experience analyzing, designing, or serving as a project manager for tolling or other real-time system technologies AND a bachelor’s degree in information technology, engineering, business administration, or related field.
Equivalent combination of education and/or experience may be accepted.
Two (2) of the years of experience must be in a supervisory capacity.
Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.
Competencies
Communication Proficiency
Customer/Client Focused
Decision Making and Independent Judgment
Financial Management
Flexibility
Innovation
Leadership
Problem Solving/Analysis
Technical Innovation
Technical Skills
Physical Demands and Work Environment
Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.
Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.
Benefits
The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement. In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.
The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling
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