Job Description:
Latest job information from iPostal1 for the position of Customer Service Representative. If the Customer Service Representative vacancy in San Francisco matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at iPostal1 for the position of Customer Service Representative below matches your qualifications.
We’re
iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our San Francisco, California location.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available.There will be a two-week, paid training which starts on Day 1.
Responsibilities:
- Answer inbound calls from customers in a prompt and professional manner
- Identify the type of assistance needed
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in on-line chat context
- Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
Job Info:
- Company: iPostal1
- Position: Customer Service Representative
- Work Location: San Francisco
- Country: US
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office San Francisco above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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