Latest job information from Cafe Yaya for the position of FOH Manager. If the FOH Manager vacancy in Chicago matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cafe Yaya for the position of FOH Manager below matches your qualifications.
Company Description: Cafe Yaya is a restaurant in the Lincoln Park neighborhood in Chicago, owned and operated by Andrés Clavero and James Beard winning Chef Zachary Engel. The restaurant is a space for community: hospitality professionals, guests, and suppliers will come together and celebrate food and drink in a respectful, friendly, and caring manner.
Overview: The Front of House Manager is responsible for supervising all daily restaurant operations, maintains sanitation standards, and assists the Front Of House staff on the floor in providing exemplary hospitality. The position reports to and assists the Owners in making sure guests' and employees' satisfaction is achieved. The Front of House Manager will report to the Owners and, at times, the Executive Chef. Above all, the Front of House Manager must do all to contribute to a positive work environment as set forth by the culture and values of New Wave Hospitality.
Responsibilities:
Employee Relations:
Manage on a regular basis the recruitment process and retention tactics for all staff including corrective action, training, and employee morale
Cultivate and maintain professional relationships with all employees through a positive and team-driven work effort
Maintain superior service levels and helps facilitate ongoing education of all employees
Assist with creating and implement a weekly schedule to best suit employees strengths and weaknesses
Delegating tasks to employees
Supervise staff for safety and cleanliness according to Health Department regulations
Effectively communicate with Owners and other Managers regarding employee relations updates (i.e. resignations, corrective actions, mandated meetings, etc.)
Train staff on cultural uniqueness and importance of specific dishes
Accommodate staff and guest requests and preferences whenever possible
Implement activities to encourage menu participation across all Front of House employees
Train employees on proper actions and attitude in the Front of House and take preventative corrective action to address issues that may arise
Assist with employee evaluations following guidelines and procedures set forth by the standards of New Wave Hospitality
Establish and maintain open, collaborative relationships with direct reports and entire food & beverage and culinary team by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensure employee meetings are consistently taking place
Operations:
Manage and oversee the maintenance and upkeep of the dining areas, kitchen, and exterior grounds of the restaurant
Monitor, evaluate, and audit the food, beverage, and service offerings; initiating improvements; building relationships with patrons
Ensure Team Members are properly trained in safe work practices and procedures
Ensure compliance with food handling and sanitation standards.
Update marketing materials as needed including menus and signage.
Financials
Assist in the management of budgeting, accounting, payroll, and other financial matters.
Monitor the restaurant’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
Ensure cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
Review and maintain daily payroll reports/records. Maintain labor costs within established budgetary guidelines
Supervise cash management and ensure accountability for all cash handling practices and administration
Guest Service
Supervise dining room to ensure quality of service, food, and beverage
Organize and respond to large party/event requests
Interact with guests frequently to ensure satisfaction and enjoyment of dining experience
Seek out and use service-related guest feedback and take appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
Always represent the highest of New Wave Hospitality standards when communicating with guests in any way, and respond to all guest complaints or inquiries within the required timeline
Experience/Skills:
College degree is preferred. Bachelor of Science degree in Hotel/Restaurant Management is desirable. A combination of practical experience and education will be considered as an alternative
1-3 years management experience, in a high volume setting
A passion for food and restaurant operations and a desire to make an impact on customers and business
1-2 years managing a wine list and/or cocktail program preferred
A "can do" work ethic and the ability to be a role model
Ability to adapt and succeed in a fast-paced environment
Works efficiently and timely at all times
Previous Toast, Resy, TripleSeat, RASI experience an asset
Excellent communication and organizational skills
Exceptional interpersonal and problem solving abilities
Strong business acumen and proficient math knowledge and comprehension
Illinois BASSET Certification
Serve Safe Food Handlers Certificate required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and recipes. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or fellow employees.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl, talk, and hear. The employee frequently is required to sit, reach with hands and arms. The employee is occasionally required to climb or balance. The employee must be able to lift at least 50lbs.
NOTE: This job description is not intended to be all-inclusive. Employee’s may be asked to perform other related duties as directed to meet the ongoing needs of the organization. Employees are expected to follow directions from all members of the management team even if the manager works in another department. The department manager reserves the right to modify the job description or job duties based on the needs of the department or newly added departmental services. More detail about Cafe Yaya part of Galit & Cafe Yaya, please visit
Job Info:
Company: Cafe Yaya
Position: FOH Manager
Work Location: Chicago
Country: US
How to Submit an Application:
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