IT Service Desk Support Specialist at Culturetech Solutions

Job Description:

Latest job information from Culturetech Solutions for the position of IT Service Desk Support Specialist. If the IT Service Desk Support Specialist vacancy in Monte Vista matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Culturetech Solutions for the position of IT Service Desk Support Specialist below matches your qualifications.

Job DescriptionCulturetech Solutions is a people-oriented boutique services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.

• Title: IT Service Desk Support Specialist (Onsite)
• Duration: Contract to Hire
• Location: (Onsite - San Mateo)
• Start Date: Immediate

QUALIFICATIONS AND SKILLS:

• The Service Desk Support Specialist provides contact and problem resolution for all internal users hardware, software, conference & telecommunications issues.
• IT Service Desk resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
• IT Service Desk provides Level 2 client hardware support for desktop pc’s, laptops/docking stations, printers
• IT Service Desk provides Level 2 client desktop software support includes Microsoft Office365, Windows 11, Apple IOS, MDM/Intune, OneDrive and A/V Conference Room maintenance.
• IT Service Desk fields calls from customer opening tickets on the ticketing system as well as calling in from a domestic and overseas locations.
• Act as liaison between the customers and the 3rd level support teams.
• Provide support for network connectivity, including resetting network passwords.
• Must have exemplary communication and people - skills to obtain and convey concise information on end-users issue.
• Must be accountable / responsible for escalation of more complex calls to the relevant IT team.
• Position requires exemplary customer service communication skills, both verbal and written
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ERIENCE & TRAINING: Associate's degree in Computer Science or related field, or equivalent combination of related education and experience

HIRING PROCESS

• Multi-stage interview: Video / In-Person Initial Meetup and In-person and/or Video Tech Panel Meetup
• Pre-employment investigation required (criminal background, drug test)
• Fingerprinting may be required, pending internal policy review

Thank you for your interest in this opportunity. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.Company Description

Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.Company Description

Culturetech Solutions is a people-oriented boutique information technology services company. Long term relationships, consistent performance and sound management practices make us a favorite "go-to" company with our valued clients. We are veteran tech savvy individuals with entrepreneurial spirit and team values. We are collaborators internally and externally whose primary goal is to integrate you into the organizational culture of our top clients. We look forward to the opportunity to work with you and thank you for your interest.

Job Info:

• Company: Culturetech Solutions
• Position: IT Service Desk Support Specialist
• Work Location: Monte Vista
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Service Desk Support Specialist at the office Monte Vista above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.