| Position | Technical Success Manager - |
| Posted | 09 Jul 2026 |
| Expired | 08 Aug 2026 |
| Company | Ideagen |
| Location | United States | US |
| Job Type | Full Time |
Latest job information from Ideagen for the position of Technical Success Manager -. If the Technical Success Manager - vacancy in United States matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Ideagen for the position of Technical Success Manager - below matches your qualifications.
Location- US (Remote) - occasional travel required
Level - Manager
Department - Support
Benefits -Benefits at Ideagen
Salary - To be discussed at next stage
At Ideagen, our customers rely on us to help them get the most value from their solutions long after implementation. As a Technical Success Manager, you will become a trusted adviser and dedicated point of contact for a portfolio of strategic customers, owning the relationship throughout the post-implementation lifecycle.
This role sits within our Customer Success organisation and combines customer engagement, technical consultancy, solution delivery and support. You'll work closely with customers to manage incidents, deliver enhancements, coordinate releases and ensure they continue to realise value from their Ideagen solutions. The role is highly customer-focused and hands-on, with the majority of your time spent configuring, enhancing and supporting solutions.
Working alongside Customer Success, Product and Engineering teams, you'll act as the bridge between customer objectives and technical delivery, helping ensure every engagement delivers measurable business value.
Responsibilities:We're looking for someone who combines strong customer relationship skills with technical curiosity and a passion for delivering customer outcomes. You may currently be working as a Technical Account Manager, Customer Success Manager, Business Analyst, Technical Consultant or in an advanced support role where you've been responsible for resolving complex customer challenges and driving solution adoption.
About You:
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, youll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us . All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!
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