Latest job information from Confidential for the position of Technical Support Engineer. If the Technical Support Engineer vacancy in Dana Point matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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*Technical Support Engineer* If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. *Dana Point, CA (In-Office)* *Full-Time | Benefits Included* *$70,000 - $85,000 base salary (DOE)* *About the Role* WestFax is seeking a *Technical Support Engineer* to join our in-office team and serve as a key technical point of contact for customers using our communications and document workflows. This role is ideal for someone *early in their technical career* who has strong fundamentals, genuine curiosity, and a desire to grow into deeper technical ownership over time. You'll start with hands-on customer support and troubleshooting, and progressively take on more complex technical issues as your skills develop. You are *not expected to know everything on day one* — we will train you. What matters most is your ability and motivation to learn, ask questions, research independently, and see problems through to resolution. This position backfills a role that has historically grown into a strong technical contributor, and offers a clear path for growth within a stable, healthcare-focused technology company. *What You'll Do* *Customer Support & Ticketing* * Answer inbound support calls and respond to support tickets * Own tickets from intake through resolution, with clear documentation * Monitor ticket queues and help maintain responsiveness and SLA expectations * Communicate clearly and professionally with both technical and non-technical users *Technical Troubleshooting (with training and support)* * Troubleshoot Windows desktop and basic network connectivity issues * Diagnose issues related to TCP/IP networking, firewall rules, ports, and endpoint configuration * Assist with troubleshooting email delivery issues, formatting problems, and sender authentication * Learn to diagnose issues involving DNS, SMTP, and email security gateways * Support desktop applications, print drivers, and workflow integrations * _(Optional)_ Assist with setup and troubleshooting of copiers/MFPs and scan-to-workflow configurations *Systems & Process Support* * Review logs and system messages to help identify root causes * Escalate issues to senior engineers with clear technical context and reproduction steps * Contribute to internal documentation and troubleshooting guides * Help improve support workflows and processes over time *What We're Looking For* *Required* * Experience in technical support, IT support, helpdesk, or a related technical role _(Relevant internships, lab work, or hands-on projects count), _ * Strong foundational understanding of: * Windows desktop environments * Networking basics (TCP/IP concepts) * Firewalls, ports, and endpoint/network troubleshooting * Experience using or learning helpdesk/ticketing systems (Zendesk, Jira Service Management, Freshdesk, ServiceNow, etc.) * Strong problem-solving skills and the ability to research unfamiliar issues * Clear communication skills and comfort speaking with customers * Willingness to work *in-office* and answer phones as part of daily responsibilities * *Strong desire to learn and grow technically* — curiosity and technical "hunger" are essential *Preferred (but not required)* * Healthcare IT or SaaS support experience * Exposure to DNS concepts (SPF, DKIM, DMARC) * Understanding xawqmyg of telecom or VoIP fundamentals (SIP concepts, carriers, etc.) * Experience troubleshooting print drivers, desktop apps, or MFP/copier environments *Certifications (a plus, not required)* * CompTIA A+ * Network+, Security+ * Microsoft (MD-100 / MD-102 or equivalent) * ITIL Foundation *Compensation & Benefits* * *Base salary:* $70,000 - $85,000 (DOE) * *Health reimbursement (QSEHRA):* * $600/month (family) * $400/month (individual) * 401(k) with company match * Paid time off and paid holidays * Training, mentorship, and growth opportunities within a technical organization *Why Our Company?* * Stable, growing company in healthcare communications * Clear separation between customer support and core engineering * Opportunity to build real technical depth without being thrown into the deep end * Collaborative, people-first culture with strong mentorship Job Type: Full-time Pay: $70,000.00 - $85,000.00 per year Benefits: * 401(k) matching * Health insurance * Paid time off Work Location: In person
Job Info:
Company: Confidential
Position: Technical Support Engineer
Work Location: Dana Point
Country: US
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Desc: *Technical Support Engineer* If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. *Dana Point, CA (In-Office)* *Ful...