Customer Experience Specialist at Sixt

Job Description:

Latest job information from Sixt for the position of Customer Experience Specialist. If the Customer Experience Specialist vacancy in Tulsa, OK matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sixt for the position of Customer Experience Specialist below matches your qualifications.

Full-time   Tulsa, OK, United States

As a Customer Experience Specialist at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer's needs.

• You respond to all inbound contacts within established service levels, ensuring a premium customer experience
• You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
• You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
• You partner with global departments to address customer requests and deliver the most effective solutions
• You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
• You consistently meet or exceed performance and quality standards in customer interactions

• Education You have a High School diploma or equivalent; Associate degree preferred
• Experience You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalation
• Technical Proficiency You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality service
• Soft Skills You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectively
• Commitment to Excellence You are success-oriented and willing to take on multiple tasks

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job Info:

• Company: Sixt
• Position: Customer Experience Specialist
• Work Location: Tulsa, OK
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Specialist at the office Tulsa, OK above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.