Customer Experience Team Lead at Sixt

Job Description:

Latest job information from Sixt for the position of Customer Experience Team Lead. If the Customer Experience Team Lead vacancy in Tulsa, OK matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sixt for the position of Customer Experience Team Lead below matches your qualifications.

Full-time   Tulsa, OK, United States

The Customer Experience Team Lead is responsible for overseeing a team of front-line call center agents, ensuring high levels of customer service, productivity, and adherence to company standards. This position plays a critical role in maintaining service quality, coaching team members, managing daily operations, and acting as a liaison between agents and management.

• You supervise, coach, and motivate a team of contact center agents handling customer contacts
• You are aware of team performance and KPIs (e.g., call handling time, first call resolution, Quality Score and feedback, customer satisfaction) for development and support
• You provide real-time assistance to agents on escalated calls or challenging situations
• You conduct regular one-on-ones, performance reviews, and team meetings
• You ensure agents adhere to scripts, protocols, and compliance requirements
• You identify training needs and coordinate additional coaching or development
• You support the implementation of new processes, systems, and initiatives

• Education You have an Associate's degree or 3-5 years of experience dealing with high visibility customer issues required
• Conflict Resolution Resolve complex and high-impact customer issues with professionalism and efficiency
• Team Collaboration You collaborate cross-functionally with global internal teams and stakeholders to drive issue resolution and continuous improvement
• Communication Effectively communicate with all levels of leadership, including executives and ownership
• Decision Making You utilize advanced decision-making skills to assess situations and determine appropriate actions
• Time Management You manage multiple priorities through strong organizational and time-management capabilities

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job Info:

• Company: Sixt
• Position: Customer Experience Team Lead
• Work Location: Tulsa, OK
• Country: US

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Team Lead at the office Tulsa, OK above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.